Senior Epic Applications Solutions Delivery Manager

Key Responsibilities

• Assists with coordination and collaboration across application teams to execute customers’ strategic vision.
• Proactively identifies opportunities and gaps within functionality based on understanding of operational challenges.
• Creates and updates product and functionality roadmaps.
• Assists with multi-year planning efforts.
• Works closely with vendors, customers, and internal teams and leverages tools to assess existing practices and identify areas for optimization with a focus on best practices.
• Facilitates seamless communication and account teams, ensuring effective information exchange.
• Assists with the timely delivery of project/program information to customer sponsors, stakeholders, and operational leaders, fostering transparency and collaboration.
• Communicates the progress of risks, issues, and dependencies, ensuring timely actions are taken to address them.
• Actively engages in the resolution of complex conflicts within a project/program, fostering a productive work environment.
• Proactively looks for opportunities to help other team members in support of successful project delivery.
• Provides regular feedback to leaders and provides coaching to application analysts as needed.
• Develops relevant customer-facing dashboards.
• Proactively identifies potential challenges and emerging issues within a project/program.
• Leverages expertise to anticipate and mitigate problems before they escalate.
• Collaborates with stakeholders, develops, and maintains strong relationships based on trust and respect.
• Sets up and manages project meetings.
• Manages project documentation.
• Ensures compliance with project plans and timelines.
• Monitors project progress and adjusts as necessary.
• Ensures adherence to quality standards.
• Tracks and reports project metrics.
• Coordinates with cross-functional teams to ensure project success.

Requirements

• Bachelor’s degree in information technology, Healthcare Informatics, or a related field (or equivalent experience).
• 8+ years of experience in healthcare or Healthcare IT.
• Existing supervisory or management skills are preferred.
• Strong understanding of healthcare application support, including electronic health records (EHR), practice management systems, and other clinical/business applications.
• 5+ years working with Epic products.
• Proven ability to manage and mentor a team, resolve escalations, and maintain service-level commitments.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities effectively in a fast-paced healthcare environment.
• Familiarity with ITIL frameworks, incident management tools, and ticketing systems is a plus.

Skills And Experience

• Project management experience preferred.

Other Knowledge, Skills And Abilities Required

• Knowledge of healthcare IT and Epic products.
• Experience with project management tools and methodologies.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and meet deadlines.