Senior Enterprise Unified Communications Engineer - (Hybrid Onsite/Remote)

About the role

Ensures integrity of network devices, communication systems software, and hardware. Identifies, programs, and maintains all network and communication applications. Assists and participates in the review and design of new or existing network infrastructure and systems. Develops and conducts in-service training on new applications.

Responsibilities

• Design, deploy, and support enterprise collaboration platforms including Teams, Zoom, Webex, and other cloud-based solutions
• Provide daily support and maintenance for hybrid infrastructure, including Cisco, WebRTC, Teams & Zoom integrations
• Monitor system performance and proactively address vulnerabilities, risks, and performance bottlenecks
• Troubleshoot and resolve complex system, infrastructure, and application issues with minimal business disruption
• Serve as Subject Matter Expert (SME) during planned maintenance and emergency outages
• Deploy and scale collaboration platforms across large user populations
• Centralize and standardize enterprise AV/collaboration devices to improve manageability and supportability
• Understand digital asset management platforms and their integrations
• Work cross-functionally to support projects, system deployments, and critical incident resolution
• Collaborate with leadership, architecture, and engineering teams to align solutions with business needs and enterprise standards
• Responsible for engineering and integrity of networking and communication system’s software, hardware, and configurations
• Identify, engineer/design, and program networking infrastructure and communication applications
• Develop knowledge base documents and conduct knowledge transfer among the engineering team
• Assist in the review and evaluation of project requests and recommend appropriate action
• Administer installation and repair services
• Responsible for first-level problem resolution for all health system locations
• Provide guidance and direction to the engineering team and outside service technicians
• Operate under limited guidance; work assignments involve moderately complex to complex issues requiring in-depth evaluation of variable factors

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience
• 3-5 years of relevant experience required

Qualifications

• 7-10 years in enterprise AV/IT operations in complex environments (healthcare preferred)
• Proven experience deploying and supporting enterprise collaboration platforms (Teams, Zoom, etc.) at scale
• Strong background in hybrid infrastructure and unified communications
• Hands-on experience with Microsoft, Zoom, and cloud-based architectures
• Ability to operate in critical environments and manage high-impact incidents
• Strong communication and stakeholder management skills

Pay

The salary range and/or hourly rate listed is a good faith determination of potential base compensation at the time of this job advertisement. When determining base salary and/or rate, several factors may be considered (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).