Senior Unified Communications Engineer

Key Essential Functions And Accountabilities Of The Job

• Manage and support the unified communications environment, including but not limited to VoIP telephony systems, video conferencing platforms, instant messaging, collaboration tools, and unified messaging systems.
• Execute project-related tasks related to unified communications initiatives.
• Participate and occasionally lead team meetings, team-building activities, and other opportunities to strengthen the department.
• Maintain and expand expertise in unified communications technologies through ongoing education and cross-training.
• Create and maintain technical standards for the unified communications environment and create documentation for processes and procedures.
• Collaborate with leadership and team members to develop SLA’s, Change Management, RCA documentation, and documentation for both engineering and front-line support (Procedures, KB Articles).
• Troubleshoot and resolve hardware, software, and networking issues related to unified communications systems.
• Monitor system performance and optimize the environment to ensure high levels of user productivity.
• Demonstrate excellent communication and interpersonal skills, maintaining a professional manner when interacting with individuals at all professional levels.
• Aid in identifying opportunities for process improvement within the department.

Benefits

• Retirement
• Paid time off
• Paid parental leave
• Health insurance
• Dental
• Vision benefits
• Life insurance
• Long and short-term disability

Qualifications

• High School Diploma and demonstrates the knowledge, skill, and ability to perform the key responsibilities of the position.
• BS in Information Systems or related field preferred.
• Cisco or competing vendor certification preferred.
• 8-10 years managing IT systems.
• 5 years’ experience managing PBX or Unified Communications platforms.
• Working knowledge of office automation products and computer peripherals.
• Familiarity with ITIL, HIPAA, HITECH, and other standards applicable to healthcare IT.