Senior Telecommunications Engineering Specialist, Unified Communications
MANTECH · United States · 1 wk ago
RemoteRemoteInformation TechnologyFull-time
Responsibilities
- Providing administrative, operational, and management support for the CASTLE-NET unified communications infrastructure, including voice and video conferencing systems.
- Leading a team to support current infrastructure systems, platforms, tools, and components while maintaining standardized setups.
- Aiding customers with virtual instruction on communication systems and installing and configuring handsets and video endpoints.
- Planning and leading major technology assignments while evaluating performance results to recommend changes affecting project success.
- Delivering world-class IT services and responsive customer support to exceed the expectations of USACE OCIO/G-6 IT end-users.
- Functioning as a technical expert across multiple project assignments and supervising staff to ensure technical requirements are met.
Requirements
- Bachelor’s degree in Telecommunications, IT, or a related field; or an Associate degree with 2+ years of experience; or 4+ years of relevant experience.
- 8+ years of experience in unified communications, with at least 3 years in a leadership role.
- Extensive knowledge of UC technologies such as VoIP, SIP, Microsoft Teams, and Cisco WebEx.
- Proficiency in installing and configuring telephony and video endpoints, network protocols, and security best practices.
- Must possess and maintain a 8140 IAT Level II certification.
Qualifications
- Relevant certifications such as CCNP Collaboration or Microsoft Certified: Teams Administrator.
- Familiarity with the USACE IT environment, regulatory requirements, and data security best practices.
Benefits
- Remote work option.
Pay
- Negotiable based on experience and qualifications.
Schedule
- Flexible working hours to accommodate remote work.
Skills
- Unified Communications expertise.
- Leadership skills.
- Technical problem-solving abilities.
- Customer service orientation.
Benefits
- Health insurance.
- Retirement plan.
- Professional development opportunities.