Senior Telecommunications Engineer

Job Summary

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Qualifications

• Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred.
• Must be a U.S. Citizen without dual citizenship.
• Bachelor’s degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
• 7+ years of experience in telecommunications engineering, network engineering, or unified communications roles.
• Demonstrated experience supporting enterprise VoIP, VTC, and unified communications platforms in large-scale environments.
• Hands-on experience configuring and optimizing network components for voice/video traffic, including QoS, VLANs, and routing.
• Proven experience performing Tier 2 and Tier 3 troubleshooting for telecom and UC-related issues.
• Experience executing upgrades, migrations, and configuration changes in accordance with change management processes.
• Experience supporting operations and maintenance (O&M) of telecom infrastructure, including provisioning and break-fix activities.
• Demonstrated experience supporting disaster recovery planning, testing, and execution, including backup validation and recovery processes.
• Ability to analyze performance, utilization, and capacity data to support scalability and optimization.
• Experience maintaining technical documentation, runbooks, and SOPs.
• Ability to collaborate across network engineering, operations, and architecture teams in mission-critical environments.

Preferred Skills

• Cisco Certified Network Professional (CCNP) Collaboration, CCNP Enterprise, or equivalent certification.
• Experience supporting federal government environments.
• Experience supporting large-scale VoIP environments (thousands of endpoints).
• Familiarity with hybrid cloud communications architectures.
• Experience supporting VoIP, VTC, and collaboration platforms in high-availability environments.
• Knowledge of ITIL-based ITSM/ITOM processes, especially change and release management.
• Strong troubleshooting skills in complex, multi-system telecom environments.
• Ability to support concurrent incidents and planned changes without service degradation.
• Strong communication and collaboration skills across technical teams.