Unified Communications Engineer – Senior

In support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a Senior Unified Communications Engineer to join a dynamic team of IT professionals dedicated to fostering a positive and collaborative work environment. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes.

Responsibilities

• Develop and implement comprehensive unified communications solutions tailored to the specific needs of the organization, focusing on scalability, security, and optimal performance to ensure long-term effectiveness and adaptability to evolving business requirements.
• Install and set up unified communications systems, encompassing VoIP, video conferencing, instant messaging, and collaborative platforms, to ensure seamless integration and efficient functionality across the organization.
• Monitor and manage the performance and stability of unified communications infrastructure, proactively identifying and resolving issues, while conducting routine maintenance, updates, and security patches to maintain continuous, optimal operation.
• Integrate unified communications systems with other IT components, including network infrastructure, Active Directory, and cloud services, to create a cohesive and efficient technological environment that supports seamless communication and collaboration.
• Implement security protocols to safeguard communication channels, data, and endpoints, while adhering to security standards and regulations to maintain a secure and compliant environment.
• Offer technical support to end-users, troubleshoot and resolve communication-related issues, and provide training as needed to enhance user proficiency and system effectiveness.
• Develop and update comprehensive documentation for unified communications systems, covering configurations, procedures, and best practices to ensure clear guidance and consistency in system management and troubleshooting.
• Work closely with vendors and suppliers to acquire hardware, software, and services, while managing vendor relationships to maintain timely delivery, quality, and alignment with organizational needs.
• Create and uphold disaster recovery plans and procedures to maintain business continuity in the event of system failures.
• Safety - Enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. Complete all training requirements, fulfill self-aid/buddy aid responsibilities, participate in emergency response tasks, and serve on safety committees and teams.
• Quality - Consistently provide services that meet customer expectations. Conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts.
• Procedure Compliance - Read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.

Requirements

• Must have active Top-Secret clearance with SCI or the ability to acquire Top Secret/SCI.
• At least 8 years of telecommunications technical experience installing, administering, and upgrading Cisco Unified Collaboration appliances and troubleshooting converged networks that leverage Cisco UC capabilities to interconnect Cisco, Tandberg, and Polycom endpoints, gateways, and teleconference bridge products.
• Knowledge of Cisco Unified Communications Manager, Cisco IM & Presence, Cisco Expressway, Cisco Video Teleconferencing Systems, and Cisco Session Border Controller.
• Exceptional knowledge in Cisco Collaboration Call flow and SIP signaling.
• Knowledge of network fundamentals such as firewalls, ACLs, simple network monitoring protocol, and dot1x authentication.
• Experience with ESXi Virtualization.
• Familiarity with Department of Defense (specifically Defense Information Security Agency) STIGs.
• Ability to independently deploy and maintain server-based dial plans, router-based dial plans, and the deployment and management of Cisco UC appliances.
• Experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.X/15.X command syntax.
• Ability to troubleshoot end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks.
• High School Diploma or equivalent.
• Must possess a current Cisco Certified Network Associate (CCNA) Certification and one of the following 8140 IAT Level II or III baseline certifications:
  • Level II certs include – CCNA Security, GISCP, GSEC, Security+ CE, SSCP
  • Level III certs include – CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH

Skills

• Exceptional attention to detail; excellent verbal and written communication skills.
• Strong critical thinking, organizational, time-management, and problem-solving skills.
• Ability to work both independently and as part of a team in a dynamic environment.
• Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project, and Visio.

Schedule

• 5 days (Mon – Fri); 8 hrs/day; 40 hrs/weekly.
• Ability to work overtime during critical peaks and be available to meet last-minute requests for overtime if needed.
• Ability to travel (5-10%) primarily within 75 miles.

Preferred Qualifications

• Bachelor’s degree in IT related field.
• Foundational knowledge and/or experience with Unified Messaging system, audio conference bridge systems and gateways, voice circuits, and crypto technologies for voice systems.
• Cisco Certified Network Professional (CCNP) Certification.

Pay

$130,000 - $160,000

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement benefits (including 401(k) matching).
• Educational reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.