Senior Enterprise Print Support Administrator (Information Systems Analyst II Option S)

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking qualified candidates to work in a dynamic, creative, problem-solving environment.

About the role

This position serves as a Senior Enterprise Print Support Administrator for the Department of Innovation & Technology (DoIT), performing complex professional and advisory functions in System Services. You will manage and maintain infrastructure supporting the enterprise network printer environment, develop methodologies and procedures to standardize functions across all environmental platforms, and serve as a project coordinator on highly complex projects. Additionally, you will independently plan, develop, and implement techniques for gathering and interpreting data, including all aspects of IT security.

Responsibilities

• Develop methodologies and procedures to standardize functions across all environmental platforms.
• Manage and maintain infrastructure supporting the enterprise network printer environment.
• Serve as a project coordinator on highly complex projects, including planning, developing, and implementing techniques for gathering and interpreting data, with a focus on IT security (e.g., password protection utilities, access methods).
• Perform functions necessary for the access and security of agency and customer data, including coordinating with customers and technical staff to create file structures supporting customer data requirements.
• Conduct extensive research, discovery, and planning to initiate customer testing and production migration of domain legacy Microsoft Active Directory (AD) to the enterprise Active Directory environment (Illinois.gov), including coordinating the decommission of legacy permissions, attributes, and directories.
• Stay current with new developments in the information technology field through continuing education, online training, meetings, seminars, and conferences.
• Perform other duties as required or assigned within the scope of the role.

Requirements

• Knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
• Three (3) years of professional experience in System Services or a related Information Technology field.

Skills

• Three (3) years of professional experience managing enterprise print environments, including supporting and directing Microsoft Print servers and Iprint appliances, installing and updating printer drivers, configuring enterprise network printers, and collaborating with technicians to maintain complex print infrastructures.
• Three (3) years of professional experience applying network communication concepts and principles, including working with networks, routers, routing protocols, switches, firewalls, Virtual Private Networks (VPNs), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), and Windows Internet Name Service (WINS).
• Three (3) years of professional experience working with Microsoft Active Directory and other directory structures, including performing research, discovery, testing, and migration activities using complex and specialized software packages and scripts.
• Working knowledge of SharePoint and Microsoft desktop packages to perform administrative functions, develop documentation, assign work, and support enterprise-wide technical operations.
• Ability to coordinate, plan, and complete multiple priorities, including leading highly complex projects, monitoring work quality, interpreting policies and procedures, and providing technical guidance to staff and customers.
• Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business owners, development teams, and agency executives.

Benefits

• Competitive Group Insurance benefits, including health, life, dental, and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10–25 days of paid vacation time annually (10 days for the first year of state employment).
• 12 days of paid sick time annually, which carries over year to year.
• 3 paid personal business days per year.
• 13–14 paid holidays per year, dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs: Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and eligibility for the Federal Public Service Loan Forgiveness Program.

For more information regarding State of Illinois Benefits, visit https://www2.illinois.gov/cms/benefits/Pages/default.aspx.

Conditions of Employment

• Ability to verify identity and employment authorization to accept a permanent full-time position with the State of Illinois.
• Ability to pass a position-specific, agency-required background check and self-disclose criminal history.
• Valid driver’s license and ability to travel.
• Ability to work outside of normal hours to meet deadlines, including scheduled or unscheduled overtime, evenings, weekends, and holidays.
• Ability to use agency-supplied equipment such as laptops, personal computers, and work cell phones.
• Ability to attend seminars, conferences, and training to remain current on industry-related topics.
• Ability to lift and carry objects or equipment weighing up to 50 pounds (medium work as defined by the U.S. Department of Labor).

Schedule

Monday - Friday, 8:30 AM - 5:00 PM (work hours may vary).

Location

201 W Adams St, Springfield, Illinois, 62704 (Sangamon County).

The Department of Innovation & Technology (DoIT) is the state's IT agency, delivering an enterprise approach to statewide technology, innovation, and telecommunication services. With over 1,500 employees, DoIT offers opportunities to advance careers, develop new skills, and reach personal and professional potential. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion.