Senior Engineering Manager (Network Value + Outcomes)

1 in 4 people in the US have a treatable mental health condition, but most providers don’t accept insurance, making therapy too expensive for most. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work—credentialing, claims, payment reconciliation—is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career.

About Engineering At Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).

Principles That Guide Us

• Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they're facing.
• Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterating.
• Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
• Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.

Tools We Use

• Languages: Python 3, TypeScript
• Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js
• Datastores: Postgres, Redis
• Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka
• Monitoring: Datadog, PagerDuty, Sentry
• Version Control: Github
• Vulnerability Management: Snyk, Semgrep
• Cloud Security: Lacework

About This Role

Headway's mission is to build a new mental healthcare system that everyone can access, one that works for patients, providers, and payers alike. Our Payer & Outcomes group is where we prove that model works. We build the systems that answer two questions insurers have never been able to answer well: did the care actually work, and was it worth it?

As Senior Engineering Manager for Payer & Outcomes, you'll lead the two teams that answer them:

• Outcomes builds our measurement backbone: collecting patient-reported outcomes at scale, tracking symptom improvement and retention to care, and turning that into evidence we can stand behind.
• Network Value builds the intelligence behind utilization and cost of care, covering patient acuity and segmentation, provider efficiency ranking, and the sub-network logic that routes a patient to the right level of care.

These two teams share data foundations, a measurement stack, and an audience, which is why they sit together under one leader. You'll own delivery on a company-level goal we have publicly committed to: significantly increasing the share of new patients with a baseline outcome measure, without increasing provider churn. That means holding quality and adoption in tension rather than trading one for the other.

You'll grow and mentor a team of roughly eight engineers plus an engineering manager, set the technical and operational roadmap across both pods, and partner daily with Product, Clinical, Data Science, and our payer-facing commercial teams. This is a deeply cross-functional role: your work is what lets Headway move payers from administrative oversight to genuine care partnership.

The stakes here are concrete. Elsewhere in the group we now review clinical notes and prompt providers to put a safety plan in place when a patient shows signs of suicidal risk. At full adoption across our network, that single intervention is estimated to prevent more than 1,000 deaths a year. Your teams build the measurement and targeting layer that decides where interventions like that get aimed, and whether we can prove they worked.

Responsibilities

• Lead, manage, and grow two engineering teams
• Own delivery on a company-level outcomes key result, including its guardrails
• Set the technical and operational roadmap across measurement, segmentation, and utilization
• Develop your team through weekly 1:1s, mentorship, and direct feedback, and develop the manager reporting to you
• Partner closely with Product, Clinical, Data Science, and Commercial to iterate quickly and rigorously
• Contribute to the broader group and company strategy, not just your own roadmap

Requirements

• 6+ years of engineering management experience at a high-growth startup or scale-up, including managing managers or tech leads
• 3–5+ years of experience as a software engineer, enough to hold technical direction credibly
• A track record of building and leading high-performing teams that delivered business outcomes through technical investment
• A strong product mindset and cross-functional relationships that build trust with users and stakeholders
• Experience owning an externally-committed metric, with the scope discipline that requires
• Comfort with data- and ML-heavy systems: measurement, experimentation, and metric guardrails

Nice to have

• Healthcare, insurance, or another regulated, high-trust domain
• Value-based care, quality measurement, or utilization management
• Prior experience with Python, React, and AWS infrastructure

What You’ll Love About This Role

• Lead the teams that decide whether a new model of mental healthcare can be proven, not just described
• Own a number the company reports externally, with the autonomy that comes with it
• Build an engineering management layer beneath you rather than inherit a finished org

Compensation And Benefits

The expected base pay range for this position is $265,200 - 331,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.

Benefits Offered Include

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem—across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations.