Senior Manager-Network Engineering

About the role

Manages the enterprise network engineering team to maximize availability and performance meeting DART business expectations in a 24 hour 7 days a week operation. Manages the design, installation, maintenance, and selection of all networking equipment and software for the enterprise network including LAN, WAN, Datacenter, and Cloud. Manages complex projects such as new construction and renovation, equipment evaluation and selection, and technology research.

Responsibilities

• Manages the development, planning, and implementation of the enterprise network.
• Manages hardware, firmware, and software migration plans.
• Manages designs, requirements, and specifications.
• Manages production testing and change control procedures.
• Manages specifications for the acquisition of new network hardware and software.
• Leads Tier 1, Tier 2, and Tier 3 network engineers to successfully meet assigned tasks, projects and Agency objectives.
• Manage the budget and expenditures for both Operational and Capital accounts as required for the completion of duties.
• Participates in the development of requisitions, bids, specifications, and the negotiation, administration, and evaluation of contracts for equipment and services.
• Leads the evaluation, specifications, and requirements of new equipment.
• Develops and writes job descriptions for team alignment.
• Develops and manages enterprise strategies and plans for network administration and security.
• Leads in the development and deployment of the Disaster Recovery Plan.
• Responsible for the development and implementation of standards, procedures, and processes for the Network Engineering group.
• Participates in strategic planning, tactical operation planning, and the development of contingency operation plans regarding Agency IT infrastructure and Disaster Recovery.
• Develops various reports and presentations for management review.
• Documents all processes and standard operating procedures for the division, including disaster recovery plans.
• Manages internal departmental relationships and external vendor relationships to coordinate support service and problem resolutions.
• Leads cross-functional linked teams to address business or systems issues and production systems testing.
• Manages the coordination and activities of new system installations, effectively utilizing resources, budgets and timelines to meet production schedules.
• Participates in scheduled change management and participates in incident management.
• Ensures that changes and actions are documented in change management system and service management system.
• Provide 5-star customer service and meet Agency service level agreements (SLA).

  Requirements

  • Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business or related field.
  • Seven (7) years of enterprise network experience with three (3) years of supervisory experience in maintenance and operation of Enterprise networking technologies.
  • Experience with Cisco routing and switching, LAN/WAN architecture, firewalls, wireless technologies, cellular technologies, VOIP and POTS services, telco circuits, SDWAN, Software Defined Networking, Cisco ISE, Prime and DNAC.
  • ITIL Foundation certification preferred.
  • Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
  • Proficiency of PC software applications to include Microsoft Office or other related software applications.
  • Maintain all certification(s) required for this position.
  • Work variable hours, to include emergency response to outages.
  • Work in an on-call rotation.
  • Valid Texas Class A, B, or C drivers license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate DART non-revenue vehicles or drive in the course and scope of job.
  • Able to work from remote locations as needed.
  • Able to be dedicated to meeting the expectations and requirements of internal and external customers.
  • Able to write clearly and succinctly in a variety of communication settings and styles.
  • Able to step up to conflicts, seeing them as opportunities.
  • Able to blend people into teams when needed.
  • Able to provide challenging and stretching tasks and assignments.
  • Able to accurately scope out length and difficulty of tasks and projects.
  • Able to use rigorous logic and methods to solve difficult problems with effective solutions.
  • Able to marshal resources to get things done; uses resources effectively and efficiently; can orchestrate multiple activities at once to accomplish a goal.
  • Able to quickly develop technical understanding; is good at learning new industry, company or technical knowledge.
  • Able to analyze and find solutions to complex interpersonal, technical and administrative problems.
  • Knowledge of budget development/analysis, and operational cost factors.