Senior Engineer, IT Asset Management

Responsibilities

• Design, operate, and continuously improve ITOM processes and systems aligned to IT strategy and operational goals
• Maintain and optimize ServiceNow Discovery, Service Mapping, CMDB, and CSDM health and accuracy
• Hands-on knowledge of pattern customization, horizontal discovery, top-down mapping, MID server architecture, and credential integrations
• Develop and maintain a deep understanding of the CMDB data model, and the core functionality of the ServiceNow platform specifically related to the CMDB application
• Manage MID server topology, credentials, discovery schedules, and service model quality
• Troubleshoot discovery and integration issues across ServiceNow, infrastructure, operating systems, and cloud APIs
• Build and support integrations with cloud platforms, Service Graph Connectors, and custom REST/SOAP interfaces
• Create scripts and tooling to improve data quality, deduplication, orphan detection, link validation, and bulk remediation
• Create reports and dashboards to monitor ITOM health, coverage, reconciliation, and service map freshness
• Produce and maintain technical documentation such as runbooks, architectural decisions, and integration designs
• Stay current on ServiceNow platform releases and recommend enhancements and automation opportunities

Requirements

Knowledge and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience
• 5+ years of combined experience in ServiceNow and infrastructure/systems
• Working knowledge of ServiceNow, including CMDB navigation, reporting, dashboards, and basic platform configuration
• Hands-on understanding of servers, networks, cloud resources, and terminal-based administration
• Familiarity with protocol used for ServiceNow Discovery, such as SSH, WMI, SNMP, WinRM, and cloud APIs
• Ability to troubleshoot discovery issues across both platform and infrastructure layers
• Scripting experience in Python, JavaScript, PowerShell, or shell scripting
• Experience with REST and SOAP API integrations and large data extracts
• Strong written and verbal communication skills, including technical documentation and stakeholder communication
• Ability to work independently and collaborate effectively across cross-functional teams

Preferred Knowledge and Experience

• Deep ServiceNow ITOM expertise across hybrid cloud and on-premise environments
• Strong knowledge of CMDB and CSDM data models, including IRE, identification and reconciliation rules, data source precedence, and CI hierarchy
• ServiceNow certifications such as CIS-ITOM, CIS-Discovery, or CIS-Service Mapping preferred
• Familiarity with SAMPro and ServiceNow Enterprise Architecture/Application Portfolio Management
• Exposure to AI-assisted development workflows and agentic tooling for ITOM use cases