Senior Engineer II, Field Service

About the role

Job's Mission: As a Senior Field Service Engineer at ASM, you will play a critical role in supporting leading semiconductor manufacturers by installing, maintaining, and troubleshooting ASM's advanced semiconductor capital equipment. Working directly in customer fabrication facilities, you will leverage your technical expertise to maximize equipment performance, minimize downtime, and deliver exceptional customer support. This position offers the opportunity to work with cutting-edge semiconductor technology while serving as a technical leader, driving complex issue resolution, and developing advanced troubleshooting and problem-solving skills in a fast-paced, customer-focused environment.

Responsibilities

• Perform installation, qualification, startup, checkout, and decommissioning of ASM's complex semiconductor capital equipment.
• Execute preventative maintenance, corrective maintenance, upgrades, and repairs on ASM semiconductor systems.
• Troubleshoot complex electrical, electronic, mechanical, software, vacuum, gas delivery, RF plasma, robotics, and microprocessor-controlled systems.
• Conduct advanced diagnostic procedures to isolate equipment issues and develop effective corrective action plans.
• Implement engineering changes, field modifications, and equipment upgrades as released through Engineering Change Orders (ECOs).
• Respond to customer equipment issues and provide timely, accurate, and high-quality technical solutions.
• Collaborate with ASM technical support, engineering teams, and customers to resolve complex equipment performance issues.
• Maintain detailed service documentation, maintenance records, parts usage records, and management reports.
• Prepare and communicate daily status updates, pass-down reports, and issue escalations.
• Share lessons learned, troubleshooting findings, and technical resolutions with internal stakeholders.
• Serve as a technical resource and mentor to less experienced engineers and technicians.
• Ensure customer satisfaction through professional service delivery and proactive communication.
• Follow ASM safety procedures and exercise stop-work authority when unsafe conditions exist.
• Work in semiconductor cleanroom environments while adhering to required PPE and safety protocols.
• Travel domestically and internationally (25–75%) as required to support customer operations.

Requirements

• Bachelor's degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
• Minimum of 5 years of field service, customer support, or semiconductor manufacturing experience involving complex capital equipment.
• Strong troubleshooting skills with complex microprocessor-controlled electromechanical systems.
• Experience reading and interpreting electrical, electronic, electromechanical, pneumatic, and system schematics and drawings.
• Experience performing preventative maintenance, installations, repairs, and system diagnostics.
• Working knowledge of oscilloscopes, digital voltmeters (DVMs), and common diagnostic tools.
• Strong verbal and written communication skills.
• Ability to work independently with limited supervision and effectively in team environments.
• Proficiency with Microsoft Office applications.

Qualifications

• Experience supporting semiconductor capital equipment in wafer fabrication environments.
• Advanced knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
• Experience with RF-induced plasma technologies.
• Familiarity with robotics, motion control systems, and microprocessor-based controllers.
• Understanding of software fundamentals and semiconductor equipment control systems.
• Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor manufacturing environments.
• Experience applying structured problem-solving methodologies and root-cause analysis techniques to complex equipment issues.
• Proven ability to develop and present technical action plans to customers and internal stakeholders.
• Strong customer-facing experience within semiconductor manufacturing environments.
• Experience maintaining detailed service documentation and technical reports.
• Demonstrated initiative and ability to proactively identify and resolve customer challenges.
• Strong customer focus with a positive, solution-oriented attitude.
• Experience collaborating across engineering, manufacturing, and customer support organizations.
• Demonstrated technical leadership, mentoring capabilities, and the ability to drive resolution of complex customer escalations.

Skills

• Technical expertise in semiconductor capital equipment installation, maintenance, and troubleshooting.
• Strong troubleshooting and problem-solving skills with complex electromechanical systems.
• Ability to read and interpret complex technical documents and diagrams.
• Effective communication and collaboration skills.
• Proficiency with diagnostic tools and software applications.
• Experience in semiconductor cleanroom environments.
• Ability to travel domestically and internationally as required.

Benefits

At ASM, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. This includes:

• Competitive compensation and benefits package.
• Health, dental, and vision insurance options.
• Pension plan and retirement savings opportunities.
• Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
• Employee assistance program (EAP) for personal and family support services.
• Professional development and training opportunities.
• Flexible work arrangements and remote work options.
• Generous paid time off and holidays.
• Discounted products and services from ASM and partner companies.

Pay

Salary range: $80,000 - $120,000 annually, commensurate with experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate customer needs and travel requirements.

Contact Us

To apply for this position, please visit our careers page at asm.com/careers. We look forward to hearing from you!