Senior Engineering Technician II, Field Service

About the role

As a Senior Field Service Technician at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, delivering exceptional customer service while ensuring equipment performance, reliability, and safety.

Responsibilities

• Perform installation, qualification, preventative maintenance, and remedial repair activities on complex semiconductor capital equipment.
• Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
• Provide timely and professional technical support to customers while maintaining a high level of customer satisfaction.
• Interpret and utilize electronic and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
• Support equipment upgrades, modifications, and process improvements as required.
• Document service activities, maintenance actions, and technical findings accurately and thoroughly.
• Collaborate with engineering, technical support, and customer teams to resolve complex issues and improve equipment performance.
• Adhere to all safety procedures and maintain a safety-first mindset while working with semiconductor manufacturing equipment and facilities.
• Travel domestically and internationally (25–75%) to support customer installations and service requirements.

Requirements

• Achieve a minimum of an Associate degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
• Hold at least 5+ years of field service, customer support, or semiconductor manufacturing experience involving complex capital equipment.
• Show strong troubleshooting skills with complex microprocessor-controlled electro-mechanical systems.
• Be able to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
• Have experience performing preventative maintenance, installations, repairs, and system diagnostics.
• Display working knowledge of oscilloscopes, digital voltmeters (DVMs), and common diagnostic tools.
• Have strong written and verbal English communication skills.
• Be proficient with Microsoft Office applications.
• Work independently with limited supervision while thriving in a team environment.
• Have a customer-focused mindset with a positive, professional attitude.

Qualifications

• Experience supporting semiconductor capital equipment in wafer fabrication environments.
• Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
• Experience with RF-induced plasma technologies.
• Familiarity with robotics, motion control systems, and microprocessor-based controllers.
• Understanding of software fundamentals and equipment control systems.
• Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor environments.
• Knowledge of structured problem-solving methodologies and root-cause analysis techniques.
• Proven ability to build strong customer relationships and deliver exceptional service in demanding production environments.
• Demonstrated technical expertise and the ability to serve as a senior resource for troubleshooting and issue resolution.
• Ability to mentor and support junior technicians while promoting best practices and continuous improvement.
• Strong analytical skills with the ability to diagnose and resolve complex equipment issues in high-volume manufacturing environments.
• Commitment to operational excellence, customer success, and a strong safety culture.

Skills

• Technical proficiency with semiconductor equipment and processes.
• Problem-solving and troubleshooting abilities.
• Customer service and interpersonal skills.
• Teamwork and collaboration.
• Adaptability and flexibility.

Benefits

At ASM, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. This includes:

• Competitive compensation and benefits package.
• Health, dental, and vision insurance plans.
• Pension plan and retirement savings options.
• Flexible spending accounts (FSAs).
• Employee assistance programs (EAP).
• Professional development opportunities.
• Work-life balance initiatives.

Pay

Salary range for this position is $80,000 - $120,000 annually, commensurate with experience and qualifications.

Schedule

The position requires travel domestically and internationally (25–75%) to support customer installations and service requirements. Regular business hours are typically 9:00 AM to 5:00 PM, Monday through Friday, with some flexibility based on project needs.

Apply Today

To be part of what's next, apply today! Join a dynamic team dedicated to pushing the boundaries of innovation and making a positive impact on the world. Learn more about ASM at asm.com and connect with us on LinkedIn, Facebook, Instagram, X, and YouTube.