Senior Engineer, Customer Integration Engineering

About the role

Join the team that’s powering progress. For over 100 years, Allison has been at the forefront of moving our world forward. This role is part of the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, where our team strives to Improve the Way the World Works.

Key Responsibilities

• Engage with assigned OEMs and work independently to deliver optimized application/installation/integration designs of Allison products, meeting end-user customer expectations for performance, quality/reliability, and feature content.
• Provide product installation/integration training to OEM engineering teams.
• Facilitate the transfer of specifications, change requests, roll-out plans, and software tools between OEM and Allison.
• Ensure alignment to Allison Tech Data and upon deviation, place appropriate systems to protect Allison transmission.
• Diagnose and solve vehicle/transmission/system issues at OEM engineering and manufacturing facilities.
• Aid in transmission product development as it pertains to vehicle and engine integration.
• Work independently with OEM Account Manager/Director and engineering peers to drive Allison's interests within customer requests/activities.
• Chair and/or attend customer meetings as ATI’s engineering representative.
• Translate OEM requests for new/modified Allison feature content into actionable request for PLT's.
• Interact with the customer’s various engineering organizations to provide feedback on ways to improve the ATI products in customer vehicles.

Key Performance Measures

• Optimized Allison product installation/integration at assigned OEMs, no installation/integration related issues in the field.
• No unforeseen delays/interruptions in availability of Allison product releases at assigned OEMs due to engineering (including PLT) issues or regulatory issues at assigned OEMs.
• Demonstrated ability to effectively troubleshoot powertrain technical issues and resolve (either with or without support from SME’s).
• Thorough and organized documentation.

Competencies and Behaviors

• Highest Standards in Everything We Do:
• Adheres to core set of values and acts in line with those values.
• Trusted by engineering and cross-functional peers to deliver on what they commit to in a timely manner.
• Pushes self for results, learning quickly and adapting from mistakes.
• Acts with honesty and transparency, surfacing issues and solutions to cross-functional teams.
• Takes responsibility to deliver results in the right way.
• Represents the company’s best interest at all times.
• Drive a Positive Customer Experience:
• Gains the trust of engineering and cross-functional peers through active engagement.
• Gathers firsthand customer information and provides recommendations to cross-functional teams for approval.
• Responsive to internal and external requests without management support.
• Buys into building effective/positive relationships with engineering management and cross-functional peers.
• Solves problems and elevates to department management when controversial decisions need to be made.
• Improves self, product line, engineering processes with management help.
• Introduces new ways of looking at problems and seeks out more complex activity.
• Improve the Way the World Works:
• Learns and adapts quickly when facing new problems, works to improve department.
• Creates new ideas and works to put into practice with management support.
• Identifies when engineering process improvement is needed and works with management to implement solutions.
• Improves self, product line, engineering processes with management help.
• Identifies when engineering process improvement is needed and works with management to implement solutions.
• Introduces new ways of looking at problems and seeks out more complex activity.
• Leveraging the Power of Teamwork:
• Solves problems with engineering and cross-functional peers in a professional and constructive way.
• Seen as a team player and cooperates with others within and outside own functional area and puts personal interests aside to achieve goals.
• Encourages and demonstrates inclusion and collaboration with others finding common ground.
• Steps up to lead peers when needed and demonstrates passion and engagement in working with the cross-functional team.
• Lays out work in a well-planned manner for self and takes pride in the work.

Experience & Qualifications

• BSME, BSEE, or equivalent degree.
• 5+ years of engineering and technical experience.
• Proficiency in written and spoken English.
• Experience using Microsoft Office (Word, Excel, PowerPoint, Project).
• Ability to communicate and influence (oral & written) technical issues to varied audiences (engineering, marketing, & leadership discussions).
• Independent achievement of results, setting challenging goals, prioritizing tasks, providing leadership/motivation.
• High level of organizational skills.
• Commitment to efficiency and improvement.

Preferred

• High level of knowledge of commercial vehicles and their systems.
• Transmission Control Systems, Powertrain systems, Driveline systems, Cooling systems, Electrical systems, On Board Diagnostics understanding, Regulatory (GHG, etc.) understanding, Mechanical proficiency and background knowledge of Allison Transmission products.
• Knowledge of Allison Business System and engineering processes to support Allison initiatives with their OEM and provide guidance to PE and CIE peers.