Senior Customer Solutions Engineer

About the role

gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

Responsibilities

• Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
• Engineers the proactive scoping, designing, and building of a series of solutions and best practices at a global level to be reused by customers, sellers, partners.
• Leverage engineering skills to adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support thousands of customers.
• Own a solution life cycle from discovery, to launch, managing maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.

Qualifications

• Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• Bachelor’s degree in Engineering, Computer Science, Business, or a related field preferred.
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Pay

• US: $152,000 - $222,000 (USD) + 15% bonus target + equity + benefits

Schedule

• Not specified

Benefits

• Not specified