Senior Customer Engineer

About the role

We are shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Senior Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Senior Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors.

Responsibilities

• Provide timely technical expertise on Collibra's products to customers, prospects, partners, and internal teams.
• Mapped solutions to value across large and dynamic customers, bridging both business and technical requirements.
• Advising and supporting customers' technical stakeholders to accelerate Collibra adoption and value realization.
• Create and maintain lab environments and playbooks for successful technical demonstrations and evaluations by peers and partners.
• Collaborate with the Product team by giving early product feedback and sharing field observations and customer insights to enhance competitive advantage.

Requirements

• 2+ years in a Customer Engineering, Solutions Engineering, or technical customer facing role supporting enterprise software, with 4+ years total experience in the data ecosystem.
• A good understanding of two or more of the following disciplines: data governance, data catalogs, data integration, data quality and data privacy platforms, specifically how they serve as the critical foundation for "AI-ready data".
• Familiarity with modern cloud data infrastructure, including leading PaaS providers, Data Lakes, Lakehouses, Cloud Warehouses (e.g., Snowflake, Databricks), and API-driven integration platforms.
• Hands-on experience configuring, integrating, and troubleshooting complex enterprise software solutions.
• Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.

Qualifications

• A bachelor’s degree or equivalent related working experience is required.

Skills

• An effective communicator who can explain complex technical concepts clearly to both technical and business audiences.
• Able to understand customer business needs and identify the technical solutions that support meaningful business outcomes.
• Comfortable presenting and sharing expertise with highly skilled technical audiences.
• Motivated by continuous learning and excited to deepen your understanding of both customer challenges and emerging technologies.
• A collaborative team player who works effectively across sales, product, and engineering teams to drive outcomes.
• Willing to travel up to 20%.

Benefits

• Standard base salary range: $140,000 - $175,000 per year.
• Additional commission-based compensation.
• Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.
• In addition to base salary, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more.

Pay

The standard base salary range for this position is $140,000 - $175,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

Schedule

This is a remote role based in USA.