Senior Customer Solutions Engineer

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences
• Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide
• Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack
• The key point of contact for managing integration issues and challenges
• Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes

Requirements

• Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation
• Experience of Full Stack Web development and Cloud Architecture
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written
• Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge
• Highly detail-oriented with a problem-solving attitude
• Ability to work in an innovative and fast-paced environment while delivering to deadlines
• Organized with excellent time management skills and the ability to prioritize effectively
• Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas