Senior Engineer, Collaboration

Responsibilities

• Lead end-to-end solution delivery, including complex architecture, design, configuration, implementation, testing, and documentation
• Collaborate with customers to define functional and technical designs
• Lead customer design sessions, effectively setting expectations, understanding business requirements, and representing Presidio with professionalism and technical expertise
• Develop and deploy dial plans, call routing, high availability and redundancy features, and QoS designs
• Solid understanding of E911 solutions (e.g., RedSky)
• Design and implement Cisco Unified Communications Manager, Unity Connection, Expressway, SBC, and UCCX (including scripting)
• Deliver enterprise voice and video solutions using Cisco, WebEx Calling MT/DI, Microsoft Teams Calling, and Zoom Collaboration platforms
• Document technical solutions including “as-built” documentation, Visio diagrams, and test plans
• Apply automation and scripting capabilities to streamline project tasks and improve overall deployment efficiency where applicable
• Provide knowledge transfer and admin training to customers
• Partner with project managers and team members to deliver successful outcomes
• Act as a trusted advisor for customers, recommending improvements and identifying business opportunities
• Maintain a strong understanding of Network Infrastructure and Security technologies to effectively troubleshoot and support all components of the collaboration environment
• Stay current with emerging technologies and best practices in collaboration and contact center platforms

Requirements

• 8+ years of experience in designing, implementing, and supporting Cisco Collaboration technologies
• Deep hands-on experience with:
• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Cisco Expressway & SBC
• Cisco UCCX (including scripting and design)
• Cisco Emergency Responder
• Cisco WebEx Calling MT/DI
• Microsoft Teams Calling
• Zoom Collaboration Solutions
• Gateways (MGCP, SIP, PRI, FXO, FXS)
• Quality of Service (QoS) on routers/switches
• Experience integrating third-party collaboration tools (faxing, call recording, paging, etc.)
• Proficiency in server virtualization and cloud collaboration platforms
• Strong communication, presentation, and customer-facing skills
• Ability to lead projects independently and mentor junior engineers

Skills

• Bachelor’s Degree in Computer Science, Engineering, or equivalent work/military experience
• CCNP Collaboration required or equivalent experience
• Preferred: Bachelor’s Degree in Computer Science, Engineering, or equivalent work/military experience
• CCNP Collaboration required or equivalent experience