Senior Engineer, Collaboration
About the Role
As a Senior Engineer, Collaboration, you will be responsible for designing, implementing, and supporting advanced collaboration and contact center solutions across multiple platforms. You’ll work closely with clients, internal teams, and vendors to ensure successful solution delivery with a focus on Cisco Collaboration, WebEx Calling, Microsoft Teams Calling, and Zoom Collaboration. This is a hands-on engineering role that also includes mentoring, documentation, and occasional pre-sales support.
Responsibilities
- Lead end-to-end solution delivery, including complex architecture, design, configuration, implementation, testing, and documentation
- Collaborate with customers to define functional and technical designs
- Lead customer design sessions, effectively setting expectations, understanding business requirements, and representing Presidio with professionalism and technical expertise
- Develop and deploy dial plans, call routing, high availability and redundancy features, and QoS designs
- Solid understanding of E911 solutions (e.g., RedSky)
- Design and implement Cisco Unified Communications Manager, Unity Connection, Expressway, SBC, and UCCX (including scripting)
- Deliver enterprise voice and video solutions using Cisco, WebEx Calling MT/DI, Microsoft Teams Calling, and Zoom Collaboration platforms
- Document technical solutions including “as-built” documentation, Visio diagrams, and test plans
- Apply automation and scripting capabilities to streamline project tasks and improve overall deployment efficiency where applicable
- Provide knowledge transfer and admin training to customers
- Partner with project managers and team members to deliver successful outcomes
- Act as a trusted advisor for customers, recommending improvements and identifying business opportunities
- Maintain a strong understanding of Network Infrastructure and Security technologies to effectively troubleshoot and support all components of the collaboration environment
- Stay current with emerging technologies and best practices in collaboration and contact center platforms
Requirements
- 8+ years of experience in designing, implementing, and supporting Cisco Collaboration technologies
- Deep hands-on experience with:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection
- Cisco Expressway & SBC
- Cisco UCCX (including scripting and design)
- Cisco Emergency Responder
- Cisco WebEx Calling MT/DI
- Microsoft Teams Calling
- Zoom Collaboration Solutions
- Gateways (MGCP, SIP, PRI, FXO, FXS)
- Quality of Service (QoS) on routers/switches
- Experience integrating third-party collaboration tools (faxing, call recording, paging, etc.)
- Proficiency in server virtualization and cloud collaboration platforms
- Strong communication, presentation, and customer-facing skills
- Ability to lead projects independently and mentor junior engineers
Qualifications
- Bachelor’s Degree in Computer Science, Engineering, or equivalent work/military experience
- CCNP Collaboration required or equivalent experience
About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.