Senior Engineer - Cloud Operations

About the role

The organization operates in the cybersecurity SaaS industry, focusing on secure mobility solutions. It addresses the challenge of enabling secure access to enterprise applications and data from any mobile device while maintaining zero data exposure on endpoints and ensuring user privacy. The company serves commercial and regulated markets, supported by significant funding from investors, and is expanding its platform reach. The Senior Engineer - Cloud Operations role is responsible for architecting, building, and evolving the secure, scalable cloud infrastructure that supports the organization’s SaaS platform. This senior technical leadership position combines hands-on cloud operations expertise with architectural judgment to ensure platform scalability, security, and reliability across AWS and AWS GovCloud environments. The role involves owning complex infrastructure challenges, guiding technical direction, and enhancing operational frameworks to maintain mission-critical, regulated services.

Responsibilities

• Own and operate secure, scalable, highly available AWS and AWS GovCloud infrastructure supporting the SaaS platform end to end.
• Set technical direction for Infrastructure as Code, establishing standards, reusable modules, and governance patterns.
• Drive platform reliability, scalability, and capacity engineering tasks and help define SLA/SLO targets.
• Lead observability strategy, including monitoring, logging, alerting, and telemetry across multiple tools.
• Serve as incident commander for high-severity production events, leading root cause analysis and systemic remediation.
• Design and implement CI/CD platforms and deployment automation, promoting progressive delivery patterns.
• Lead operation and evolution of containerized workloads on Kubernetes and Docker.
• Identify and resolve architectural scalability and performance bottlenecks proactively.
• Collaborate with Security and Compliance leadership to implement infrastructure supporting regulatory requirements.
• Participate in disaster recovery and business continuity planning and testing.
• Develop cloud cost optimization strategies and controls.
• Mentor engineers, lead design reviews, and establish technical standards.
• Lead cross-team resolution of systemic operational issues with measurable impact.
• Represent the organization in technical discussions with external vendors.
• Participate in a 24/7 on-call rotation.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 8+ years in Cloud Operations, SRE, DevOps, or Infrastructure Engineering with senior/architectural ownership.
• Deep expertise in AWS services and AWS GovCloud preferred.
• Experience designing multi-account AWS environments and landing zone frameworks.
• Expert-level skills in Infrastructure as Code tools like Terraform or CloudFormation.
• Production-grade Kubernetes and Docker experience with architectural decision-making.
• CI/CD architecture experience with modern deployment strategies.
• Experience operating high-availability SaaS platforms under strict SLAs.
• Advanced observability and incident management experience.
• Incident command experience for high-severity incidents.
• Experience in regulated environments such as FedRAMP, DoD IL4/IL5, SOC 2 Type 2.
• Strong knowledge of cloud security, compliance, and resilient architecture.
• Proven mentoring ability and setting technical direction.
• Proficiency in Git workflows and modern deployment practices.
• Preferred certifications: AWS Solutions Architect Associate or higher, AWS CloudFormation, AWS Lambda, AWS CodePipeline.
• U.S. citizenship required.