Senior Cloud Operations Engineer

About the role

Loftware is expanding its worldwide 24x7 Cloud Operations Team and we are looking for a technically motivated Cloud Operations Engineer with a strong cloud-based Linux and Windows knowledge. The Cloud Operations Engineer will be hands-on and involved with building, maintaining, and troubleshooting customer environments for mission-critical application use across the range of cloud platforms used by Loftware, including AWS and Azure.

Key Roles & Responsibilities

• Lead Cloud Operations Excellence
• Own and enhance monitoring, observability, and alerting frameworks across AWS, Azure, and other platforms.
• Define SLIs/SLOs and drive continuous reliability improvements.
• Drive Automation & Infrastructure as Code
• Architect and maintain scalable, reusable IaC solutions using Terraform, Terragrunt, and Ansible.
• Champion automation-first approaches to eliminate manual operational tasks.
• Security & Compliance Leadership
• Design and enforce cloud security best practices, governance, and compliance standards.
• Lead vulnerability assessments and remediation strategies across environments.
• Reliability & Resilience Engineering
• Design and implement disaster recovery (DR), backup strategies, and high availability architectures.
• Lead incident response, root cause analysis (RCA), and postmortem reviews with actionable improvements.
• Cross-Functional Collaboration
• Partner closely with Engineering, QA, and Product teams to improve system architecture and application performance.
• Influence design decisions to enhance scalability, resilience, and operational efficiency.
• Cloud Networking Architecture
• Design and manage complex networking setups including VPNs, Direct Connect, Transit Gateways, and hybrid connectivity.
• Performance Optimization
• Identify bottlenecks and lead initiatives to optimize system performance and cost efficiency.
• Mentorship & Leadership
• Mentor junior engineers and contribute to team skill development.
• Define and promote best practices across cloud operations.
• On-Call & Incident Leadership
• Participate in and lead on-call rotations.
• Act as escalation point for critical incidents and ensure rapid resolution.

Required Qualifications

• 8+ years of relevant experience in cloud operations, SRE, or infrastructure engineering
• Strong expertise in AWS and/or Azure
• Deep experience with Linux and/or Windows server environments
• Proven experience leading operational initiatives in production environments
• Strong communication skills in English (written and verbal)

Preferred Technical Experience

• Database: PostgreSQL Microsoft SQL Server
• Scripting: Python, Java, Bash, .NET/C#, Powershell
• IAC and Automation: Terraform, Terragrunt, Ansible, Rundeck, Jenkins
• Cloud networking concepts: VPN, direct connect, transit gateways
• Container Technologies: Docker, Kubernetes
• Cloud-native technologies: RDS, Microservices, Serverless computing