Senior Cloud Operations Engineer

Key Responsibilities

• Planning and executing maintenance activities, upgrades, and migrations on our cloud infrastructure to keep our platforms secure, highly available, and aligned with best practices.
• Coordinating, guiding, and mentoring the Cloud Operations Specialist(s) by providing technical direction, establishing repeatable processes/runbooks, and ensuring efficient support and maintenance operations, helping the team scale as additional projects and customers are added in the future.
• Participating in support and request fulfillment related to cloud infrastructure, with a focus on escalation handling, complex troubleshooting, and systemic improvements to reduce recurring issues.
• Working closely with cloud architects and engineers to identify, implement, and operationalize optimal cloud-based solutions for our customers, including assisting with engineering efforts where appropriate (e.g. automation, infrastructure improvements, and reliability enhancements).
• Performing code deployments, hotfixes, and major releases in collaboration with the operations and development teams, working to improve reliability and repeatability.
• Responding to production incidents and outages, providing clear, proactive communication while they are occurring and effective reporting after resolution, contributing to root-cause analysis and follow-up remediation.
• Following applicable security guidelines and best practices to perform effective ongoing management of cloud environments.
• Optimizing observability frameworks (e.g. Datadog, Sentry) to drive automation of detection, alerting, and remediation workflows.
• Educating other teams on cloud-based solutions and providing associated training as required.
• Employing exceptional problem-solving skills, with the ability to troubleshoot issues before they snowball into more significant problems.
• Helping to build highly available web services in the cloud.
• Introducing innovative ideas and technologies so that we can stay on the cutting edge.
• Communicating technical information to both developers and business stakeholders.

Qualifications

• U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance.
• 4 years of experience in IT, with at least 2 years of hands-on AWS experience.
• Bachelor’s degree (additional 2 years of relevant experience can be substituted for a degree).
• Flexibility to work outside business hours for code deployments and maintenance activities as needed.

Preferred Qualifications

• Degree in Computer Science, Engineering, or IT.
• AWS Certified Solutions Architect – Associate and/or AWS Certified CloudOps Engineer – Associate certifications.
• 2+ years of experience with systems administration and support in AWS.
• 2+ years of experience providing enterprise Linux-based systems administration.
• 2+ years of experience in a SaaS environment.
• 1+ year of experience with Terraform or CloudFormation, Elastic Kubernetes Service, Docker, and GitHub.
• 1+ year of experience with Incident Management and Response.
• 1+ year of experience with Jira.