Senior Employee Housing Coordinator

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

About the Role

The Sr. Housing Coordinator is a key member of the Employee Housing team, supporting a range of tasks and initiatives that contribute to a positive and effective housing experience for employee residents. In partnership with leadership, this position helps carry out strategies that align with business needs while fostering a safe, inclusive, and welcoming living environment. The role blends people-focused support with operational responsibilities, contributing to both the day-to-day resident experience and broader team priorities. This includes delivering strong customer service, supporting housing-related processes, and helping create an engaging and community-oriented environment. This individual serves as a resource and partner to residents and stakeholders, working collaboratively across teams to support evolving workforce housing needs. Success in this role requires adaptability, strong organizational skills, and a commitment to providing a high-quality experience in a fast-paced setting. Responsibilities and focus areas may shift throughout the year based on seasonal demands and business priorities.

Responsibilities

• Resident Experience & Community Engagement
  • Create a welcoming and supportive environment for residents by delivering exceptional customer service
  • Support initiatives that enhance the overall resident experience and foster a safe, inclusive, and welcoming housing environment
  • Support resident-facing programs, communications, and engagement opportunities
  • Serve as a resource for residents, addressing questions, concerns, and requests with a focus on timely resolution and strong customer service
  • Help residents navigate transitions and offer resources around mental/physical wellness
  • Assist with conflict resolution and help foster a respectful, community-oriented living environment
• Housing Operations & Administration
  • Maintain accurate documentation and support compliance with housing policies, procedures, and regulatory requirements
  • Assist with reporting, tracking, and continuous improvement of housing processes and initiatives
  • Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships
  • Ensure compliance with housing policies, including Assistance Animal processes and legal documentation related to resident license agreements and other housing documents
  • Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes
  • Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind
• Property & Facilities Support
  • Conduct regular inspections, post property notices, and provide on-site support to address unit, building, and facility needs
  • Partner with internal teams and/or third-party vendors to address maintenance, safety, and operational needs across housing properties
• Collaboration & Support Services
  • Collaborate with internal partners and external resources to support residents and respond to evolving needs
  • Support emergency response protocols and help connect residents with appropriate resources when needed
  • Provide cross-functional support to housing operations as needed based on seasonality and business demand
• General Responsibilities
  • Complete additional responsibilities and special projects as assigned

Requirements

• High School Diploma, some college coursework or college degree preferred
• 1+ years’ experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills
• 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization
• Ability to handle confidential information with discretion and in compliance with data protection regulations
• Experience with conflict resolution preferred
• Valid Driver's license

Skills

• Computer Skills
  • Proficiency in computer systems and software, including basic tools like Microsoft Office Suite
  • Ability to quickly learn and adapt to new technologies
  • StarRez or other room management software programs experience preferred
• Language(s) Skill
  • Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally
  • Spanish preferable (US) / French preferable (Canada) / Portuguese preferable
• Other Requirements
  • Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality
• Preferred Skills
  • Interpersonal skills
  • Strong Communication skills
  • Problem-solving skills
  • Effective time management
  • Conflict resolution
  • Adaptability
  • Strong critical thinking

Benefits

• Ski/Mountain Perks!
  • Free passes for employees
  • Employee discounted lift tickets for friends and family
  • Free ski lessons
  • Employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Full Time Roles Are Eligible For The Above, Plus
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Pay

The expected pay range is $20.50/hr - $23.58/hr. Individual compensation decisions are based on a variety of factors.

Schedule

• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes