Senior Employee Housing Coordinator

Job Summary

The Sr. Housing Coordinator is a key member of the Employee Housing team, supporting a range of tasks and initiatives that contribute to a positive and effective housing experience for employee residents. In partnership with leadership, this position helps carry out strategies that align with business needs while fostering a safe, inclusive, and welcoming living environment. The role blends people-focused support with operational responsibilities, contributing to both the day-to-day resident experience and broader team priorities. This includes delivering strong customer service, supporting housing-related processes, and helping create an engaging and community-oriented environment.

Job Specifications

• Starting Wage: $20.50/hr - $23.58/hr
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Resident Experience & Community Engagement:
• Create a welcoming and supportive environment for residents by delivering exceptional customer service
• Support initiatives that enhance the overall resident experience and foster a safe, inclusive, and welcoming housing environment
• Support resident-facing programs, communications, and engagement opportunities
• Serve as a resource for residents, addressing questions, concerns, and requests with a focus on timely resolution and strong customer service
• Help residents navigate transitions and offer resources around mental/physical wellness
• Assist with conflict resolution and help foster a respectful, community-oriented living environment
• Housing Operations & Administration:
• Maintain accurate documentation and support compliance with housing policies, procedures, and regulatory requirements
• Aid in reporting, tracking, and continuous improvement of housing processes and initiatives
• Cook up resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships
• Ensure compliance with housing policies, including Assistance Animal processes and legal documentation related to resident license agreements and other housing documents
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind
• Property & Facilities Support:
• Conduct regular inspections, post property notices, and provide on-site support to address unit, building, and facility needs
• Partner with internal teams and/or third-party vendors to address maintenance, safety, and operational needs across housing properties
• Collaboration & Support Services:
• Collaborate with internal partners and external resources to support residents and respond to evolving needs
• Support emergency response protocols and help connect residents with appropriate resources when needed
• Provide cross-functional support to housing operations as needed based on seasonality and business demand

General Responsibilities

• Complete additional responsibilities and special projects as assigned

Job Requirements

• High School Diploma, some college coursework or college degree preferred
• 1+ years’ experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills
• 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization
• Ability to handle confidential information with discretion and in compliance with data protection regulations
• Experience with conflict resolution preferred
• Valid Driver's license

Computer Skills

• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies
• StarRez or other room management software programs experience preferred

Language(s) Skills

• Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally
• Spanish preferable (US) / French preferable (Canada) (East- Portuguese preferable)

Other Requirements

• Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality

Preferred Skills

• Interpersonal skills
• Strong Communication skills
• Problem-solving skills
• Effective time management
• Conflict resolution
• Adaptability
• Strong critical thinking

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

• Full Time roles are eligible for the above, plus:
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans