Senior Emergency Communication Specialist - EMS LifeEvac - Rotating
Quality Assurance/Quality Improvement
Senior Communication Specialist will review 100% of aviation calls to ensure industry and safety standards are met. Seek opportunities for improvement between customer and flight crew relations. Provides monthly data reports to the Communication Administrator on team member strengths, weaknesses and areas that need improvement. Assist in developing training and education to support team members where needed and identified through QA/QI process.
Education
Development and implementation of monthly training and education topics to ensure team members are updated and qualified on all standard EMS and Aviation competencies. This role will assist with education materials to ensure our team is performing to a high standard and exceeding CAMTS and Air Medical industry standards.
Training
This role will assist with training new hires, cross-training of team members from EMS communication to Aviation communication disciplines. Works with administration to develop streamlined processes for ensuring team members are successful in their roles. Utilize education topics and develop training materials based off the needs of the department and/or team members.
Front-line Leader
Serve as a front-line liaison between team members and administration to ensure needs of team members are met to include assisting with staffing decisions based off the needs of the department. Lead for reporting issues with equipment and supplies to Communication Administrator. Delegate duties to team members based on needs of the department. Communicate clearly and positively with team members and administration to support the needs of both the department and individual team members. Foster positive relationships between all stakeholders, keeping STAR Service at the forefront of all interactions.
Physical Requirements
Lifting/Carrying (0-50 lbs.), Sitting, Walking, Standing, Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Hazards - N/A, Mental/Sensory - Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking, Other Emotional - Fast-paced environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change