Emergency Communications Specialist - EMS LifeEvac

About the role

VCU Health’s LifeEvac is an extension and representation of our academic medical center, providing the highest standard of care in the region across all medical specialties. Through air and ground support, we transfer patients from the scene of accidents and other medical facilities to VCU Medical Center, with paramedics and nurses who begin advanced, specialized treatment while en route.

Responsibilities

• Emergency flight operations for VCUHS air medical teams, including call intake for scene responses and inter-facility flights, dispatching the flight team, flight following, and coordinating helicopter operations with landing zone coordinators, security/police officers, at sending and receiving facilities.
• Taking emergency and non-emergency ground, ambulance transport requests when not actively working through flight requests.

Requirements

• Licensure, Certification, Or Registration Requirements For Hire: Emergency Medical Technician Basic (EMT-B) Licensure or Emergency Medical Dispatch (EMD) Certification, Or Registration Requirements For Continued Employment: Maintained EMT-B certification, CPR Certified, Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists) is required within 2 years of hire.

Experience

• REQUIRED: Minimum of one year of active emergency medical services (EMS) experience or 911 dispatch experience.
• PREFERRED: Two (2) yeas of active EMS or communications center experience.

Education/training

• REQUIRED: High school graduate or GED.
• PREFERRED: Emergency Medical Dispatch Certification (EMD).

Additional Position Requirements

• Rotational hours (Day, Evening, Night) Hours may vary and shift holdovers may be necessary to assist the team when emergency call volume is high.

Physical Requirements

• Activities: Prolonged sitting, Repetitive motion.
• Mental/Sensory: Strong recall, Reasoning, Problem-solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking.
• Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change.