EMS Communications Specialist - STAT MedEvac/UPMC PARC

Responsibilities

• Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health PlanPlan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
• Receive emergency calls and process appropriately
• Provide exceptional customer service according to UPMC policies and procedures
• Receive and document medical command reports and notify the emergency department
• Maintain and monitor hospital alarm systems
• Cook up and document all information in the Zoll RightCad system
• Efficiently process medically necessary patient transportation requests on a timely basis
• Receive hospital condition codes and send out notification page per policy and procedure
• Perform hospital operator duties on the overnight shift

Qualifications

• A high school diploma or equivalent required
• Call center experience preferred
• Strong computer skills required
• Current or prior EMS or healthcare experience required
• Ability to multitask required
• Good communication skills required