Senior Email Operations Specialist

Accountabilities

• Manage the technical execution and operational quality of email marketing programs.
• Ensure campaigns are accurately built, tested, optimized, and deployed.
• Collaborate with internal teams to improve processes and campaign performance.
• Build, configure, test, schedule, and deploy email marketing campaigns within enterprise email service provider (ESP) platforms.
• Manage audience segmentation, list uploads, suppression processes, and targeting requirements to support campaign objectives.
• Perform detailed quality assurance checks across email content, links, personalization, dynamic elements, tracking, rendering, and functionality.
• Partner with production and campaign teams to troubleshoot template issues, coding challenges, and platform-related concerns.
• Cook up campaign launches according to production schedules, service-level expectations, and operational guidelines.
• Maintain accurate documentation, deployment records, and campaign processes to ensure consistency and compliance.
• Support A/B testing initiatives, campaign validation, and pre-launch approval workflows.
• Identify opportunities to improve automation, QA procedures, reporting processes, and operational efficiency.
• Ensure compliance with email marketing best practices, accessibility standards, deliverability guidelines, and data integrity requirements.
• Collaborate with cross-functional stakeholders including strategy, production, account management, and technology teams.

Requirements

• Bachelor’s degree in Marketing, Communications, Information Systems, or a related field, or equivalent professional experience.
• 3-5+ years of experience in email operations, campaign execution, marketing operations, or email production.
• Hands-on experience building and deploying email campaigns using platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, Acoustic, or similar ESP solutions.
• Experience with audience segmentation, list management, data imports, and campaign configuration.
• Strong understanding of email marketing best practices, including deliverability, CAN-SPAM/GDPR compliance, and accessibility standards.
• Working knowledge of HTML/CSS for email and the ability to troubleshoot rendering issues.
• Experience using email testing and quality assurance tools such as Litmus or Email on Acid.
• Familiarity with UTM tracking, campaign tagging, analytics validation, and performance measurement.
• Strong troubleshooting, analytical thinking, and problem-solving skills.
• Excellent attention to detail with the ability to manage deadlines and multiple projects simultaneously.
• Strong written and verbal communication skills with the ability to collaborate across teams.
• Proficiency with Microsoft Office Suite or similar productivity tools.
• Ability to work remotely while maintaining strong communication and accountability.

Benefits

• Competitive salary starting at approximately $64,000 per year, based on skills and experience.
• Fully remote work environment for candidates located in the United States.
• Flexible paid time off, including unlimited vacation time, annual sick days, mental health days, and holidays.
• Medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid parental leave.
• Opportunity to work with a collaborative team focused on innovation, operational excellence, and professional growth.