Senior eDiscovery Project Manager & Team Lead

About the Role

The Senior eDiscovery Project Manager & Team Lead at Trustpoint.One serves as a senior client delivery leader responsible for managing complex eDiscovery matters while also providing strategic oversight across a portfolio of clients, engagements, and project teams.

Responsibilities

• Strategic Client Experience Leadership
  • Oversee the delivery of an exceptional client experience across a designated portfolio of clients, matters, and engagements.
  • Serve as a senior trusted advisor and escalation point for complex client concerns, service delivery challenges, workflow decisions, and strategic case needs.
  • Build and maintain high-value client relationships through proactive communication, consultative guidance, responsiveness, and consistent execution.
  • Partner with clients to understand legal, business, technical, and operational objectives, ensuring Trustpoint’s services are aligned to client priorities.
  • Lead or support strategic client discussions, including account-level meetings, business reviews, service improvement conversations, and growth-oriented initiatives.
  • Gather, interpret, and act on client feedback to improve service delivery, strengthen client satisfaction, and identify opportunities for innovation or expansion.
  • Serve as a voice of the client internally, helping translate client needs, trends, and concerns into actionable operational improvements.
• Senior Project Management & Complex Matter Execution
  • Manage complex eDiscovery matters as the lead Project Manager, overseeing the full lifecycle of projects from scoping and data intake through processing, review, analytics, quality control, productions, and disposition.
  • Provide strategic guidance on project workflows, timelines, budgets, deliverables, risks, and resource needs.
  • Develop and maintain project plans, schedules, communication plans, reporting, engagement protocols, and documentation to support efficient and defensible execution.
  • Monitor project performance, deadlines, budgets, utilization, and deliverables to ensure client commitments are met.
  • Anticipate risks and workflow challenges, escalating appropriately while also bringing recommended solutions forward.
  • Ensure all matters are managed in accordance with Trustpoint best practices, client requirements, quality standards, and defensible eDiscovery methodologies.
  • Balance direct project execution with broader portfolio oversight, ensuring both individual matters and client relationships are positioned for success.
• Pod Oversight & Service Delivery Ownership
  • Provide strategic oversight across assigned clients and project teams to ensure consistency, quality, and alignment with client expectations.
  • Monitor active matters within the pod to identify service gaps, project risks, communication issues, workflow inefficiencies, or resource constraints.
  • Act as a senior escalation resource for Project Managers and internal teams when complex issues arise.
  • Review account-level information, client metrics, project trends, and service performance indicators to identify opportunities for improvement.
  • Partner with leadership to ensure appropriate staffing, workload balance, and delivery support across assigned engagements.
  • Promote consistency in project execution while remaining flexible to client-specific needs, preferences, and protocols.
  • Strengthen pod health by driving accountability, service excellence, and proactive client communication.
• Coaching, Mentorship & Knowledge Leadership
  • Provide guidance to Project Managers on complex matter strategy, client communication, workflow design, escalation handling, and best practices.
  • Mentor team members in developing stronger judgment, client service skills, project ownership, and strategic thinking.
  • Share lessons learned, playbooks, tools, and practical guidance that improve consistency across the Project Management function.
  • Identify training opportunities for individuals, assigned teams, or the broader PM group.
  • Foster a culture of accountability, continuous improvement, knowledge-sharing, and client-centered execution.

Qualifications

• 7+ years of experience in eDiscovery, litigation support, legal technology, or a related client-facing environment.
• Demonstrated success managing complex, high-volume, or strategically important eDiscovery matters.
• Proven ability to serve as a senior client contact, trusted advisor, and escalation point.
• Strong experience with Relativity/RelativityOne and other industry-standard eDiscovery platforms, workflows, and technologies.
• Deep understanding of the EDRM lifecycle, including collections, processing, review, analytics, productions, quality control, and reporting.
• Experience developing client playbooks, engagement protocols, SOPs, or process improvement documentation preferred.
• Strong business acumen with the ability to balance client needs, operational realities, financial performance, and service quality.
• Excellent written and verbal communication skills, including the ability to lead strategic client conversations and executive-level discussions.
• Demonstrated ability to coach or mentor other project professionals.
• Strong organizational skills, situational awareness, and ability to manage competing priorities under pressure.
• Commitment to quality, accountability, continuous improvement, and exceptional client service.

Pay

In accordance with applicable state and local laws, Trustpoint.One provides a good faith compensation range for positions where required. The anticipated compensation range for this position is $45,000-$55,000 annually. Actual compensation will depend upon experience, qualifications, geographic location, skills, education, and other factors.