Senior Domestic Freight Operations & LTL Specialist

Job Responsibilities

• Manage the complete lifecycle of domestic shipments, including shipment booking, order processing, dispatch coordination, tracking, tracing, and final delivery.
• Cook multimodal domestic transportation operations, including LTL, FTL, domestic air freight, expedited shipments, and Alaska/Hawaii freight movements.
• Work directly with carriers, trucking companies, airlines, warehouses, dispatch teams, vendors, and third-party logistics providers (3PLs) to ensure timely and accurate freight movement.
• Prepare, review, and maintain transportation documentation including MAWBs, HAWBs, Bills of Lading (BOLs), transfer orders, manifests, and shipment records.
• Maintain shipment activity and proactively manage delays, service disruptions, re-routes, claims, and delivery exceptions.
• Serve as the primary escalation point for shipment issues, customer concerns, and carrier service failures.
• Investigate and resolve shipment complaints and freight claims while ensuring timely follow-up and resolution.
• Maintain strong working relationships with transportation providers and operational partners.
• Utilize ERP, TMS, or freight management systems to manage shipment activity, operational reporting, and inventory visibility.
• Support customer service teams with shipment updates, order status requests, special delivery requirements, and time-critical freight coordination.
• Ensure compliance with DOT, TSA, FAA, and 49 CFR Dangerous Goods (DG) regulations.
• Manage bonded cargo shipments and coordinate bonded warehouse processes when required.
• Identify operational inefficiencies and support continuous improvement initiatives to improve service reliability, transportation efficiency, and overall logistics performance.
• Maintain accurate operational records while ensuring on-time delivery performance and customer satisfaction.

Required Qualifications

• Minimum 5 years of recent experience in domestic freight forwarding, transportation operations, logistics coordination, or 3PL environments.
• Strong knowledge of domestic air freight, LTL, FTL, expedited freight, and multimodal transportation operations.
• Experience handling freight forwarding documentation including MAWB, HAWB, Bills of Lading, manifests, and shipping paperwork.
• Experience coordinating with multiple carriers, warehouses, dispatch teams, and logistics providers.
• Hands-on experience managing shipment escalations, claims resolution, and exception management.
• Working knowledge of DOT, TSA, FAA, and 49 CFR Dangerous Goods (DG) compliance regulations preferred.
• Experience handling bonded freight, bonded cargo, or customs-bonded shipment processes preferred.
• Experience using ERP systems, transportation management systems (TMS), or freight forwarding platforms.
• Strong organizational, communication, and problem-solving skills.
• Experience supporting time-sensitive, high-value, or expedited shipments.
• Knowledge of carrier routing, shipment recovery processes, and transportation operations best practices.
• Ability to independently manage high-volume transportation operations with minimal supervision.

Skills & Competencies

• Strong organizational and interpersonal communication skills.
• Effective active listening.
• Professional telephone and email etiquette.
• Ability to manage multiple priorities in a fast-paced logistics environment.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Strong computer and data entry skills with experience using ERP, TMS, or logistics software platforms.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.