Senior Domestic Freight / Logistics Specialist

About the role

The Senior Domestic Specialist at Mohawk Global is responsible for driving high-level operational performance, risk mitigation, and customer satisfaction by managing complex domestic freight shipments, resolving escalations, and improving execution processes.

Responsibilities

• Serve as the escalation point for high-priority shipments
• Manage customer expectations during disruptions
• Manage complex shipments (multi-stop, high-value, time-sensitive)
• Ensure milestone accuracy and execution quality
• Lead resolution of service failures
• Develop recovery plans for critical shipments
• Cookinate across internal teams and leadership
• Mentor junior coordinators
• Ensure accuracy of complex shipment data
• Resolve billing discrepancies proactively
• Perform other duties as assigned

Qualifications

• 3–5+ years logistics experience
• Experience managing complex freight shipments
• Freight brokerage experience preferred
• Spanish language proficiency (verbal and written) preferred

Benchmarks for measuring success

• Maintain high performance on complex shipments
• Reduce repeat service failures
• Achie >99% accuracy on complex loads
• Demonstrate strong escalation resolution capability
• Improve team performance through mentorship
• Implement practical process improvements
• Reduce leadership involvement in routine escalations