Senior Director - Voluntary Benefits Consultant

Key responsibilities

• Design and build voluntary benefit strategies to support scalable client delivery
• Develop training programs and resources for Health & Benefits consultants
• Foster cross-line-of-business collaboration
• Cook up and coordinate with external carrier and vendor partners

Qualifications

• Performance Objectives: Clients Lead and manage multiple client engagements
• Drive Voluntary Benefits insurance consulting sales and marketing efforts for both regions
• Lead the development of optimum project and expansion solutions for the client
• Create client specific business plans to ensure growth, retention and expansion goals are met
• Serve as an escalation point for client and operational issues and drive solutions
• Coordinate with VB Operations team to ensure service levels meet or exceed client expectations and professional excellence standards
• Ensure quality of deliverables and enforcement of critical deadlines through effective communication
• Negotiate with client/carrier for the efficient delivery of services as profitable fee or commission levels
• Maintain and manage client profitability
• Mentor and provides feedback internally to other team members
• Facilitate communication between client and service teams
• Build relationships with internal and external resources
• Participate in annual performance management process

Requirements

• 6+ years experience and success in the design/management of middle market group voluntary benefit plans gained in a consulting or carrier environment
• Proven ability to generate revenue
• Track record of success in managing middle market client relationships
• Experience in managing multiple projects and producing quality deliverables on time and within budget
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• An executive presence with polished and well developed written and oral communication skills
• Superior ability to influence and collaborate with senior management and work across all levels of an organization
• Interest and aptitude in keeping abreast of latest developments in health and welfare plan strategy and contributing to the development of new tools and approaches
• Availability to travel 15-30% based on seasonal business development