Senior Director, Training & Instructional Design (Remote)

About the role

The Sr. Director, Training & Instructional Design provides strategic leadership for the design, development, delivery, governance, and continuous improvement of training programs supporting WCG ClinSphere™ and its suite of solutions.

This role is responsible for establishing the vision, standards, processes, and priorities for the Product Training & Instructional Design function while ensuring the successful execution of training programs that drive product adoption, client success, operational excellence, and organizational objectives.

Responsibilities

• Defines and executes the strategic vision, roadmap, and priorities for the Training & Instructional Design function.
• Establishes departmental goals, key performance indicators, and success measures aligned with organizational objectives.
• Develops and maintains scalable training frameworks, standards, methodologies, templates, and governance processes.
• Identifies opportunities to improve learning effectiveness, operational efficiency, and client adoption through innovative learning solutions.
• Maintains awareness of emerging trends, technologies, AI-enabled and machine learning solutions, and industry best practices in learning and development, incorporating them into departmental strategy and ensuring the function is equipped to deliver training for AI-embedded product features as they are released.
• Engages directly with clients and field stakeholders to assess learning needs, evaluate training effectiveness, and incorporate feedback into continuous improvement of training programs.
• Leads, coaches, mentors, and develops a team of Trainers, Lead Trainers, and Senior Trainers/Instructional Designers.
• Establishes career development pathways, succession planning, and professional development opportunities.
• Conducts performance management activities including goal setting, performance reviews, coaching, and talent assessments.
• Creates a collaborative, high-performing team culture focused on quality, innovation, accountability, and continuous improvement.
• Determines staffing needs and participates in recruiting, hiring, onboarding, and retention activities.
• Oversees the planning, prioritization, and execution of training initiatives across multiple products and business units.
• Ensures training resources are developed, maintained, and delivered according to established quality standards.
• Directs the development of blended learning solutions including instructor-led training, virtual training, eLearning, videos, software documentation, job aids, knowledge bases, and in-application guidance.
• Balances departmental workload, resources, and priorities to meet business commitments and product release timelines.
• Provides executive oversight for large-scale, high-visibility, or enterprise-wide learning initiatives.
• Ensures timely development and delivery of training programs supporting enterprise-wide product migrations and platform onboarding, including WCG ClinSphere™, so that all client and internal users are equipped for successful adoption.
• Serves as the primary training representative to Product Management, Engineering, Operations, Client Care, Marketing, and Business Development leadership.
• Proven learner- and client-centric approach; experience engaging directly with end users and client stakeholders to identify learning needs, product adoption opportunities, and training requirements.
• Influences product launch, change management, onboarding, and client enablement strategies.
• Advises leadership on learning and performance support solutions that improve operational effectiveness and customer outcomes.
• Represents the department in strategic planning discussions and organizational initiatives.
• Parsners with Product Management and Engineering to develop training strategies for AI-embedded product features and advanced analytics capabilities, ensuring training assets are complete and available at product launch.
• Supports the development of internal product team capabilities, including frameworks for product value storytelling, client demonstration delivery, and effective customer-facing communication.
• Establishes and maintains quality standards for all training deliverables.
• Implements processes to ensure accuracy, consistency, scalability, and compliance of learning assets.
• Oversees content lifecycle management, including review, maintenance, retirement, and governance activities.
• Develops and monitors departmental metrics related to training effectiveness, utilization, satisfaction, adoption, and business impact.
• Drives continuous improvement initiatives based on data, stakeholder feedback, and performance outcomes.
• Oversees the evaluation, implementation, and optimization of learning technologies and performance support tools.
• Guides departmental use of instructional design tools, content development platforms, learning management systems, knowledge repositories, digital adoption platforms, and AI-enabled solutions.
• Identifies opportunities to leverage automation and emerging technologies to improve productivity and learner experience.
• Leads the implementation and ongoing optimization of digital adoption platform (DAP) solutions, including WalkMe, to deliver in-application guidance, contextual walkthroughs, and just-in-time performance support that accelerates user onboarding and drives product adoption.
• Applies an AI-first approach to learning design and content production, leveraging AI-assisted authoring tools, adaptive learning technologies, and intelligent content generation to scale training delivery, personalize the learner experience, and improve team productivity.

Qualifications/Experience

• Minimum of twelve (12) years of progressive experience in training, instructional design, learning and development, or related disciplines.
• Minimum of five (5) years leading teams, programs, or major learning initiatives.
• Demonstrated success developing and executing training strategies that support software products, technology solutions, or regulated environments.
• Strong knowledge of instructional design methodologies, adult learning principles, blended learning approaches, and performance support strategies.
• Experience managing multiple concurrent projects, competing priorities, budgets, and resources.
• Experience within clinical research, healthcare technology, or other regulated industries required.
• Proven ability to build strong cross-functional relationships and influence stakeholders at all organizational levels.
• Experience establishing metrics and evaluating learning effectiveness through data-driven approaches.
• Experience with modern content development, learning management, knowledge management, digital adoption, and learning technologies.
• Hands-on experience implementing and optimizing digital adoption platforms, including WalkMe, to deliver contextual in-application guidance and user onboarding at scale.
• Demonstrated experience applying AI tools and automation to learning design and content development workflows, including AI-assisted authoring, adaptive courseware, or intelligent content generation solutions.
• Exceptional communication, presentation, facilitation, leadership, and organizational skills.