Senior Director, Supply Chain Operations

About the role

The Senior Director, Supply Chain Operations will oversee the scale, efficiency, and effective management of our vendor and distribution network (3PL, warehousing and transportation) as well as inventory storage functions for our omni-channel direct-to-consumer business (ecommerce, wholesale, and retail).

You will be responsible for all processes and budget with expectations for delivering both short-term and long-term priorities and plans. The right person needs to be a driven yet compassionate leader with the proven ability to successfully motivate, mentor and develop a team to represent Operational Excellence across the Glossier brand.

Responsibilities

• Lead strategic planning for current/future storage needs to support direct to consumer, wholesale and retail distribution processes.
• Implement a long-term network strategy for omni-channel distribution and storage capacity that will best serve our projected growth, geographies and channels ensuring the business remains aware and ahead of any constraints or needs.
• Establish new vendor partnerships while maintaining current vendor connectivity, rooted in quality, transparency and efficiency.
• Implement processes, SLA’s and influence teams that support Glossier’s growth and service objectives, as well as scale freight expense.
• Partner with 3PLs to continually improve and optimize all fulfillment processes including receiving, putaway, picking, shipping and returns processing, etc.
• Work closely with our internal and 3PL technology team to implement and/or upgrade warehouse and material handling systems and automation, where appropriate.
• Ensure brand appropriate delivery promise and post-purchase customer experience is delivered across all fulfillment activities and touchpoints, including packaging and presentation.
• Continually work to optimize the sustainability (people, profits and planet) of our logistics and shipping processes, people and packaging.
• Manage and report inventory related status in our fulfillment centers as it helps inform the impact to the business.
• Lead and support the resolution of process-related issues and act as an information resource for all things related to distribution and logistics.
• Execute seamless customer experience during peak season.

Key Ingredients

• Omni-channel beauty industry experience is required.
• 10+ years of experience in logistics/inventory control management is required.
• Bachelor’s Degree in supply chain, industrial engineering, logistics, business management or a related field is preferred.
• Previous experience with ERP, WMS and e-commerce systems in an omni channel environment required.
• Experience with managing and launching domestic and international warehouses or 3PL partners required.
• Experience in small parcel transportation management and optimization is preferred.
• Strong understanding of financial concepts related to project evaluation, financial forecasting, return on investment, etc. is preferred.
• Adequate ability presenting to and influencing leadership required.

Pay

The estimated annual pay range for this role is $165,000.00-$215,000.00.

Schedule

Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits.