Senior Director of Supply Chain Operations

Core Responsibilities

• Drive transparency through all of Lola’s supply chain, primary and secondary vendors, to proactively identify and mitigate risks, manage capacity, and avoid issues.
• Build and maintain a comprehensive view of factory capacity, lead times, and constraints — translating that into actionable intelligence for Product and Operations teams.
• Co-own direct relationships with factory owners and senior leadership — serving as the primary escalation point for capacity shortfalls, quality failures, and compliance issues.
• Support sourcing & new vendor onboarding, ensuring that any new partners meet Lola’s standards, follow and sign all relevant compliance terms, and de-risk not re-risk Lola’s business.
• Develop in-factory and in-US QA/QC programs with proper inspection standards, end-of-line protocols, defect reporting, and third party auditing across all product categories.
• Develop factory scorecards and a feedback loop to product and sourcing teams — ensuring quality performance informs vendor selection and product development.
• Partner with all vendors to conduct and maintain all relevant audits and corrective action plans, driving higher operating standards and increased partner visibility.
• Partner with Product team on product compliance program, maintaining and updating all documentation for all active SKUs to ensure brand partner, retail, and customs requirements are met.
• Own all inbound logistics — freight forwarder relationships, container booking, vessel scheduling, and port coordination — on time and at optimized cost.
• Create systematic processes and visibility into all shipments to inform key business campaigns and initiatives.
• Develop, own, and improve KPIs across Lola’s network of vendors to improve margins, productivity, and resilience.
• Cross-Functional Leadership: Partner with Sourcing, Planning, and other leaders to create a de-risked, mature supply chain enabled by robust S&OP processes.
• Provide landed cost modeling, freight forecasting, and supply chain risk inputs to Product, Finance, and Operations leadership.
• Partner with Legal to build and maintain Lola’s supply chain risk register — systematically identifying and mitigating vendor concentration, geopolitical, compliance, and logistics risks.
• Partner with the Product, Ops, and Marketing to ensure clean handoffs and clear plans from PO placement through ready-for-sale.

Qualifications

• 10+ years in supply chain operations with significant experience managing China-based manufacturing supply chains at a consumer goods brand.
• Professional Mandarin fluency required — must be able to conduct factory meetings and build authentic relationships with Chinese manufacturing partners.
• Track record of building direct, trusted factory relationships, enabling partner transparency, and holding manufacturing partners accountable to rising standards.
• Proven experience building and operating best-practice supply chain capabilities for manufactured consumer goods: QA/QC programs, vendor and product compliance assurance programs, capacity planning, and more.
• Hands-on FOB import operations experience — freight forwarders, customs compliance, container logistics, and inbound visibility tools.
• Builder mentality — comfortable starting with zero team and zero infrastructure, with the drive and judgment to build both the right way.
• Self-directed and highly organized.