Senior Director, Supply Chain Operations

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke University Hospital in Durham, North Carolina, is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1,062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Relocation assistance is provided.

About the Role

The Sr. Director of Supply Chain Operations reports to the AVP of Supply Chain Site Operations and Logistics, along with entity leadership. This position is directly responsible for ensuring the success of laundry and linen services, logistics, and inventory management. The Senior Director has overall responsibility for the Supply Chain function and is accountable for internal customer service, delivery, quality, and cost control. This role is integral to Supply Chain and logistics transformation initiatives, governance efforts, KPIs/metrics, and all policies and procedures. The Senior Director is also accountable for the strategic planning and oversight of all department activities, the planning and implementation of budgets, and working closely with functional managers by providing regular guidance and general direction to ensure goals are met or exceeded. The Supply Chain Senior Director regularly deals with difficult, serious, and abstract issues within the department and cross-functionally, and is responsible for making key decisions that will impact both operational and organizational success.

Responsibilities

• Strategic Planning
  • Assess the healthcare environment for emerging industry trends that will influence supply chain services at an organizational, departmental, or service-line level.
  • Identify opportunities to leverage supply chain expertise to improve the quality of service provided, enhance the patient and staff experience, and improve financial performance.
  • Develop supply chain strategies aligned with organizational goals by drawing from national best practices, analytics, personal expertise, and innovative solutions.
  • Establish performance metrics for entities and supply-intensive departments to measure productivity and customer satisfaction (e.g., elimination of duplicative inventories, reduction in official inventories, minimization of inventory write-offs).
• Leadership & Talent Management
  • Provide leadership oversight and direction to Supply Chain Management to design operational and financial objectives that consistently meet the mission and goals of the organization.
  • Lead by example, creating an environment that fosters the Duke Health mission, vision, values, and Standards of Behavior and Conduct.
  • Ensure associates are connected to how they contribute to the mission of quality patient care and cost management.
  • Actively clear paths and address issues/barriers for departmental leaders and teams to ensure project, program, and operational success.
  • Oversee the development of supply chain associates and champion leading practices for hiring, reward and recognition, performance reviews, professional development, succession planning, engagement, and corrective action.
  • Develop training and mentoring programs for staff supporting supply chain functions to build core expertise onsite at the entity level.
• Financial Management & Operations
  • Collaborate with finance for the budget development of Supply Chain site operations.
  • Assume overall responsibility for productivity standards of supply chain site operations and logistics, ensuring action plans are implemented to improve unfavorable variances.
  • Lead departmental efforts to establish annual operating plans that support the Supply Chain and Logistics strategic plan; ensure the operating plan is achieved and RACI models are updated.
  • Ensure orchestrated efforts to align processes with Purchasing and Accounts Payable to continuously improve integrated Procure-to-Pay processes.
• Service Optimization & Performance Improvement
  • Provide executive leadership for Supply Chain site operations and logistics, ensuring necessary technology and tools are available and associates are adequately trained.
  • Serve on key committees to provide input and assist in performance improvement initiatives.
  • Review all areas of supply chain management to identify operational and financial improvements; develop and implement performance improvement plans using internal/external resources.
  • Utilize Six-Sigma/Lean Management processes and industry benchmarking to identify and implement process improvement initiatives.
• Risk Management, Team Coordination, & Collaboration
  • Identify potential sources of supply chain risk and implement appropriate actions or strategies to mitigate vulnerabilities.
  • Facilitate positive relationships and communication between departments and key stakeholders through meetings, rounding, and regular visibility.
  • Evaluate and continuously improve service delivery through data collection, planning, and implementation.
  • Demonstrate strong independent judgment and analytical skills to recommend process improvements and explore creative options to achieve goals.

Requirements

Education

• Bachelor's Degree in Business, Healthcare, or a related field (required).
• Degree in Logistics (preferred).

Experience

• Seven (7) years of progressive experience in logistics, supply chain, or healthcare.
• At least two (2) years of experience specifically in supply chain/logistics.
• At least two (2) years of experience in a management capacity.

Certifications

None required.

Skills

• Industry & Supply Chain Expertise
  • Superior knowledge of healthcare supply chain principles, industry best practices, and federal/state regulatory agencies.
  • Logistics and warehouse background preferred.
  • Knowledge of supply chain tools, manufacturing, and supply chain issues.
• Leadership & Communication
  • Demonstrated leadership skills including cross-functional relationship building, team facilitation, coaching/mentoring, and performance management.
  • Strong negotiation and influencing skills with the ability to drive results through a matrix structure.
  • Superior communication and presentation skills, with a proven ability to present to all levels of the organization.
  • Teamwork and customer service orientation.
• Analytical & Financial Acumen
  • Strong analytical, quantitative, and research skills.
  • Keen knowledge of how changes in specific operational metrics impact overall performance.
  • Experience in generating statistical analysis and performing extensive spreadsheet analysis.
  • Ability to analyze financial results and develop ROI information on projects.
• Operations & Problem-Solving