Senior Director, Strategic Communications-HSO Marketing-Mount Sinai Health System-Full Time-Days

About the role

The Senior Director of Strategic Communications will lead the development and execution of enterprise strategic communications frameworks that support organizational priorities, reputation management, workforce engagement, academic distinction, and executive alignment. They will collaborate with integrated Marketing and Communications leaders to oversee projects and ensure messaging consistency, prioritize, and align across key initiatives and stakeholders.

Responsibilities

• Lead the development and execution of enterprise strategic communications frameworks that support organizational priorities, reputation management, workforce engagement, academic distinction, and executive alignment.

• Collaborate with integrated Marketing and Communications leaders to oversee projects and ensure messaging consistency, prioritization, and alignment across key initiatives and stakeholders.

• Partner with executive communications team and senior leadership to provide strategic counsel on sensitive high-impact communications opportunities and risks.

• Support executive leadership communications capability-building to strengthen organizational storytelling, leadership visibility, and employee engagement.

• Ensure communications strategies align with and reinforce Mount Sinai’s mission, vision, values, and strategic priorities across clinical, academic, research, and operational areas.

• Develop Objectives Key Results (OKRs), Key Performance Indicators (KPIs) in collaboration with other teams to foster iterative learning and improvement.

• Lead strategic communications planning in partnership with Executive Communications and Internal Communications, ensuring a coordinated narrative and alignment across the Health System.

• Collaborate with operational, academic, and executive leaders to support communication strategies related to organizational change, strategic initiatives, and institutional priorities.

• Work closely with our AI team, project management, and change management teams while exploring and implementing AI-enabled communications tools and workflows to improve efficiency, consistency, and engagement.

• Partner with School Marketing and Communications, executive communications, content/editorial, and media relations teams to support thought leadership and reputation building opportunities through integrated enterprise storytelling initiatives.

• Support the development of messaging and positioning frameworks for enterprise-level initiatives and strategic priorities.

• Partner with the Chief Marketing Officer and Strategic Communications Lead, along with other Marketing and Communications leaders (digital, press, internal communications, and social media), on enterprise-wide crisis communications planning, coordination, and rapid response efforts, ensuring coordination and that employees receive timely, aligned, and optimized messaging.

• Ensure crisis communications approaches are coordinated, timely, transparent, and aligned across the organization.

• Lead strategic communications planning for complex organizational changes, including restructurings, technology implementations, process transformations, and strategic initiatives, ensuring clear, timely, and audience-specific messaging.

• Collaborate with project management, change management, and leaders to assess stakeholder impacts, identify communication risks, and develop communications toolkits, leadership resources, and engagement plans that drive understanding and adoption.

• Identify and implement modern communications tools, workflows, and AI-enabled solutions that improve communications efficiency, consistency, responsiveness, and measurement capabilities.

• Support communications measurement and evaluation efforts in partnership with analytics, digital, and marketing teams.

• Serve as a senior leader within the Marketing and Communications department, helping shape communications priorities, workflows, and operational alignment.

• Collaborate closely with internal and external teams to support integrated planning and execution.

• Support a collaborative, high-performing communications culture grounded in responsiveness, strategic thinking, partnership, and innovation.

Qualifications

• Bachelor’s degree required (Master’s degree preferred)

• 7-10 years experience in health administration including preferred leadership experience in a health care environment

• 10+ years of experience in strategic communications, corporate communications, reputation management, public affairs, or academic communications, with significant leadership experience preferred.

• Experience supporting communications for a large, complex matrixed organization; health care, academic medical center, higher education, or mission-driven institutional experience strongly preferred.

• Demonstrated experience in strategic communications planning, executive communications, crisis/issues management, reputation management, and organizational communications.

• Strong understanding of academic medicine and the related health care landscape.

• Exceptional strategic thinking, messaging, writing, and executive advisory skills.

• Experience and comfort working in highly matrixed environments requiring collaboration across multiple stakeholders and functions.

• Strong understanding of modern communications practices, digital engagement, and emerging AI-enabled communications tools.

• Collaborative and relationship-oriented leadership style with strong operational judgment and adaptability.

Benefits

While this role is a hybrid option, the ability to spend time in NYC, with key stakeholders, is preferred.

Pay

$125,000.11 - $230,000.00 Annually.

Schedule

The role is Full Time - Days.