Senior Director, Strategic Communications-HSO Marketing-Mount Sinai Health System-Full Time-Days

About the role

The Senior Director of Strategic Communications will lead integrated communications strategies that support Mount Sinai's mission, vision, values, and strategic priorities.

Responsibilities

• Lead the development and execution of enterprise strategic communications frameworks that support organizational priorities, reputation management, workforce engagement, academic distinction, and executive alignment.
• Collaborate with integrated Marketing and Communications leaders to oversee projects and ensure messaging consistency, prioritization, and alignment across key initiatives and stakeholders.
• Partner with executive communications team and senior leadership to provide strategic counsel on sensitive high-impact communications opportunities and risks.
• Support executive leadership communications capability-building to strengthen organizational storytelling, leadership visibility, and employee engagement.
• Ensure communications strategies align with and reinforce Mount Sinai’s mission, vision, values, and strategic priorities across clinical, academic, research, and operational areas.
• Develop Objectives Key Results (OKRs), Key Performance Indicators (KPIs) in collaboration with other teams to foster iterative learning and improvement.
• Internal Communications Lead strategic communications planning in partnership with Executive Communications and Internal Communications, ensuring a coordinated narrative and alignment across the Health System.
• Support the development of messaging frameworks and communications approaches that strengthen organizational clarity, transparency, culture, and workforce connection.
• Collaborate with operational, academic, and executive leaders to support communication strategies related to organizational change, strategic initiatives, and institutional priorities.
• Align and lead communications efforts that reinforce employee engagement, organizational trust, and a connected Mount Sinai workforce experience.
• Work with communications strategic vendor partners as needed.
• Reputation, Academic Affairs And Thought Leadership Partner with School Marketing and Communications, executive communications, content/editorial, and media relations teams to support thought leadership and reputation building opportunities through integrated enterprise storytelling initiatives.
• Support the development of messaging and positioning frameworks for enterprise-level initiatives and strategic priorities.
• Crisis And Issues Communications Partner with the Chief Marketing Officer and Strategic Communications Lead, along with other Marketing and Communications leaders (digital, press, internal communications, and social media), on enterprise-wide crisis communications planning, coordination, and rapid response efforts, ensuring coordination and that employees receive timely, aligned, and optimized messaging.
• Ensure crisis communications approaches are coordinated, timely, transparent, and aligned across the organization.
• Change Management Partner with key leaders to develop and execute change communications strategies that support organizational transformation, workforce adoption, and stakeholder engagement across enterprise initiatives.
• Lead strategic communications planning for complex organizational changes, including restructurings, technology implementations, process transformations, and strategic initiatives, ensuring clear, timely, and audience-specific messaging.
• Collaborate with project management, change management, and leaders to assess stakeholder impacts, identify communication risks, and develop communications toolkits, leadership resources, and engagement plans that drive understanding and adoption.
• Innovation And Communications Operations Identify and implement modern communications tools, workflows, and AI-enabled solutions that improve communications efficiency, consistency, responsiveness, and measurement capabilities.
• Support communications measurement and evaluation efforts in partnership with analytics, digital, and marketing teams.
• Leadership And Collaboration Serve as a senior leader within the Marketing and Communications department, helping shape communications priorities, workflows, and operational alignment.
• Collaborate closely with internal and external teams to support integrated planning and execution.
• Support a collaborative, high-performing communications culture grounded in responsiveness, strategic thinking, partnership, and innovation.

Qualifications

• Bachelor's degree required (Master's degree preferred)
• 7-10 years experience in health administration including preferred leadership experience in a health care environment
• 10+ years of experience in strategic communications, corporate communications, reputation management, public affairs, or academic communications, with significant leadership experience preferred.
• Experience supporting communications for a large, complex matrixed organization; health care, academic medical center, higher education, or mission-driven institutional experience strongly preferred.
• Demonstrated experience in strategic communications planning, executive communications, crisis/issues management, reputation management, and organizational communications.
• Strong understanding of academic medicine and the related health care landscape.
• Exceptional strategic thinking, messaging, writing, and executive advisory skills.
• Experience and comfort working in highly matrixed environments requiring collaboration across multiple stakeholders and functions.
• Strong understanding of modern communications practices, digital engagement, and emerging AI-enabled communications tools.
• Collaborative and relationship-oriented leadership style with strong operational judgment and adaptability.
• Excited to operate within an evolving structure and excited to help build toward a best-in class strategic communications capability.