Senior Director School Operations, 2 Hour Learning - $200,000/year USD

About the role

You will maintain that standard throughout the Northeast region: Manhattan serving as your base campus, supplemented by routine travel to schools in CT, MA, and PA. Your efforts determine whether a campus consistently delivers a premium experience or slowly deteriorates between leadership visits.

Responsibilities

• Performing scheduled on-site inspections across Northeast campuses using documented standards for cleanliness, HVAC functionality, safety protocols, security systems, signage, landscaping, furniture condition, and tour-readiness — and converting findings into confirmed remedial actions

• Responding to facilities issues and emergencies, coordinating vendor response, and closing work orders only after verifying resolution (urgent issues within 24 hours, standard requests within one week)

• Overseeing local vendor compliance with service-level agreements, removing consistently underperforming vendors, renegotiating contract terms, and conducting direct accountability discussions regarding quality and costs

• Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure all campuses follow standardized procedures rather than improvised solutions

• Overseeing significant campus improvement projects (HVAC system upgrades, interior redesigns, landscaping enhancements, AV/network installations) within timeline and budget parameters, minimizing student disruption

• Documenting enterprise-wide standards and AI-supported procurement protocols (utilizing ticketing platforms, IoT/predictive maintenance systems, and centralized vendor sourcing) to ensure uniform campus launches and operations

• Delivering concise weekly written reports covering regional quality metrics, vendor performance data, escalation summaries, and capital expenditure tracking

Requirements

• Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel

• Authorized to work legally in the United States without requiring visa sponsorship

• 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations

• Documented success holding vendor-managed services accountable for quality standards, cost control, and SLA compliance across multiple sites

• Hands-on experience addressing urgent facilities problems (safety hazards, HVAC failures, security breaches, cleanliness issues) with quantifiable customer-experience outcomes

• Confirmed use of contemporary operations technology (ticketing platforms, IoT/predictive maintenance systems, AI-assisted procurement or planning tools)

Nice-to-have Requirements

• Multi-site operations leadership in premium hospitality environments, luxury retail settings, private K–12 institutions, or healthcare networks serving demanding clientele

• Experience creating or rehabilitating a regional operating framework where the previous model depended on individual heroics instead of documented standards

• Demonstrated history of removing underperforming vendors and developing a reliable local vendor network

• Experience directing capital improvement projects (HVAC systems, AV/network infrastructure, landscaping, interior renovations) in active, customer-facing facilities

• Familiarity working in an AI-first operational context where playbooks, dashboards, and predictive tools handle routine tasks so staff concentrate on decision-making