Senior Director School Operations, 2 Hour Learning - $200,000/year USD

Key Responsibilities

Executing scheduled on-site inspections across Northeast locations using documented benchmarks for cleanliness, HVAC performance, safety protocols, security measures, signage, landscaping, furniture condition, and inspection readiness—then ensuring findings result in confirmed remediation.

Addressing facilities problems and urgent situations, coordinating service providers, and closing work orders only after on-site confirmation of resolution (critical issues

Overseeing regional vendor compliance with service-level agreements, terminating consistently underperforming contractors, renegotiating contracts, and conducting direct accountability discussions regarding quality and pricing.

Establishing a consistent weekly operational cadence with Campus Coordinators and Site Specialists to ensure standardized execution rather than ad-hoc problem-solving.

Managing significant campus improvement projects (HVAC replacements, interior upgrades, landscaping enhancements, AV/network installations) within timeline and budget parameters while minimizing student impact.

Developing organization-wide operational standards and AI-supported procurement protocols (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized vendor sourcing) to ensure uniform campus launch and operation.

Delivering concise weekly written updates covering regional quality metrics, vendor performance data, escalated issues, and capital expenditure tracking.

Basic Requirements

Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel.

Authorized to work in the United States without requiring visa sponsorship.

5+ years managing multi-location facilities, regional operations, hospitality operations, retail operations, or educational facility operations.

Documented success managing vendor-provided services for quality, cost control, and SLA compliance across multiple sites.

Hands-on experience addressing critical facilities issues (safety, HVAC, security, cleanliness) with quantifiable customer experience outcomes.

Confirmed experience with contemporary operations platforms (ticketing systems, IoT/predictive maintenance tools, AI-assisted procurement or planning).

Nice-to-have Requirements

Regional operations leadership in premium hospitality, high-end retail, private K–12 education, or healthcare organizations serving demanding clientele.

Experience building or transforming a regional operations framework that previously depended on individual heroics rather than documented standards.

History of vendor transition and rebuilding regional vendor networks.

Experience directing capital improvement projects (HVAC, AV/network infrastructure, landscaping, interior renovations) in active, customer-facing facilities.

Background in AI-enabled operational environments where automated playbooks, dashboards, and predictive tools handle routine tasks so staff can focus on decision-making.