Senior Director, Property & Asset Management

About the Role

The Senior Director, Property and Asset Management serves as the strategic leader in overseeing property management and occupier services for a large healthcare system ambulatory real estate portfolio. This role acts as the primary advocate and landlord interface for leased facilities while providing comprehensive property management oversight for owned assets. You will support the goals and objectives of the account leadership team and deliver operational excellence, compliance, and enhanced occupant experience across the portfolio.

Responsibilities

• Provide strategic oversight of occupier services and property management operations across a multi-regional portfolio, ensuring priorities are developed, met, and delivered through a strategic business plan.
• Contribute to the establishment and refinement of work quality and best practices, including development of system-wide policies and procedures.
• Strengthen strategic partnerships with the client and deliver innovative solutions to expand value.
• Collaborate with senior account team members to deliver a best-in-class product and network with other senior directors to ensure cutting-edge services.
• Provide annual and ongoing budget creation, variance analysis, and financial reporting tied to client and account goals.
• Optimize utilization of tenant improvement allowances, implement expense tracking protocols, and drive revenue optimization through strategic portfolio management.
• Track and minimize outstanding accounts receivable (A/R) across the client-owned portfolio.
• Source, deliver, and develop improvement strategies for benchmarking and operational performance metrics.
• Lead and mentor multiple regional property managers and property administrators, fostering a culture of accountability, service excellence, and continuous improvement.
• Serve as the primary interface between the healthcare system and tenants/landlords, managing day-to-day relationships, ensuring lease compliance, and resolving issues.
• Negotiate and coordinate occupant improvements and space modifications.
• Ensure compliance with regulatory requirements and risk mitigation across the portfolio.
• Implement and maintain property management technology platforms and reporting systems.
• Collaborate with cross-functional teams including lease administration, transaction management, and facilities management.
• Lead and participate in complex change management initiatives.
• Assist the Account Director in expanding account services and participating in business development opportunities.
• Proactively identify strategic transaction opportunities and assist with periodic M&A integration pre- and post-acquisition.

Requirements

• Bachelor’s degree required; Master’s, MBA, or other advanced degree preferred.
• 10+ years of progressive commercial property management experience, preferably in healthcare or medical office environments.
• 5+ years in leadership roles managing property management teams and multi-site portfolios.
• Proven skills in property management and building operations.
• Experience working with corporate clients to achieve real estate performance objectives.
• Proven track record of managing tenant and landlord relationships and delivering occupier services.
• Experience with budget management, financial analysis, and portfolio optimization.

Skills & Competencies

• Strong leadership and team development capabilities.
• Ability to manage and coach diverse teams and identify and develop top talent.
• Excellent communication and relationship management skills.
• Financial acumen with experience in budget preparation, forecasting, and variance analysis.
• Proficiency with property management technology platforms.
• Strategic thinking with ability to develop and implement operational improvements.
• Strong problem-solving and conflict resolution abilities.

Qualifications

• Real estate brokerage or salesperson license required.
• Professional certifications (CPM, RPA, or similar) a plus.

Working Conditions

• Position must be based in California.
• Travel required to managed properties across multiple regions.
• Collaborative work environment with cross-functional team interaction.

Success Metrics

Success will be measured by the quality of your work product, your ability to develop winning strategies for client and team experience, operational performance against established KPIs, financial performance of the portfolio, and the strength of client relationships and team development outcomes.