Senior Director Product Design, Card Platforms and Data team.

Overview

The Card Platforms and Data team supports the associate facing platforms that power the card business. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment and learn, we would love to hear from you.

Role Expectations

• Lead a talented, cross-disciplinary team of design leaders and designers
• Collaborate deeply with our research teams and Product and Tech leadership
• Identify and advocate for high-leverage opportunities with executive stakeholders
• Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes
• Partner with senior leaders across offers, decisioning, authorizations and customer management to ensure our associates can create card experiences customers and the business can love
• Bring simplicity and power to the associate journeys and innovate to be best in class

Competencies

• Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One
• Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions
• Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process
• Business-Focused: Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges
• Problem-Solving: Revels in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; builds frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions
• Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
• Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction

Qualifications

• At least 10 years of experience in leading product design teams or delivering products to market
• At least 3 years managing managers
• Experience in a design toolkit that spans product design, service design, design strategy or content design
• Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
• Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills