Senior Director, Product, Care Foundations

What You’ll Do

• Lead the long-term vision, multi-year product strategy, and operational roadmap across the Care Foundations group, spanning servicing automation, claims, billing, provider lifecycle, and provider pay.
• Manage, mentor, and develop a high-performing team of Product Managers and Product Leaders, establishing clear standards for strategic ownership, autonomy, and cross-functional influence.
• Manage the product owner for foundational operational platforms, representing this portfolio in senior leadership forums and aligning product investments with company-level goals.
• Drive AI and automation initiatives across servicing channels to optimize operational workflows, increase resolution velocity, and streamline member and provider support touchpoints.
• Scale AI-driven servicing platforms and conversational automation across member and provider support channels to drive continuous operational efficiency and resolution speed.
• Modernize automated claims rules, real-time eligibility capabilities, and denial management systems to reduce operational friction and optimize overall cost-to-serve.
• Drive the evolution of global and domestic member billing and payment infrastructure to deliver transparent, flexible, and reliable financial experiences.
• Oversee end-to-end provider platform experiences from onboarding and self-service administration through to complex global and domestic provider compensation models.
• Build strong cross-functional partnerships with leaders across Engineering, Design, Clinical Operations, Revenue Operations, and Finance to ensure operational readiness and alignment.
• Institutionalize high-velocity experimentation, qualitative user research, and data-rigorous decision-making frameworks across all Care Foundations product teams.
• Evaluate organizational structures and resource allocation across pods to continuously increase team leverage and adapt to evolving business priorities.

  What You’ll Bring

  • 10+ years of product management experience, with a proven track record of driving multi-year product strategy across complex healthcare ecosystems.
  • 5+ years of direct people management experience, including proven success leading other product managers or team leads and scaling product organizations.
  • Demonstrated experience building and scaling foundational systems, automated servicing tools, billing and payment infrastructure, or enterprise operational workflows.
  • Strong financial and strategic acumen, with a deep understanding of P&L drivers, cost-to-serve dynamics, and commercial impact.
  • Exceptional executive presence and influence, with a proven ability to align cross-functional VP and executive stakeholders behind complex technical roadmaps.
  • High analytical rigor and data fluency, enabling evidence-based decision-making in fast-paced, ambiguous environments.
  • Ability to travel up to 10% of the year for company onsites and quarterly leadership planning sessions.