Senior Director, Operations - Dental/Ortho

About the Opportunity

Stop scrolling-your dream job might just be here! The company doesn’t do ordinary, it does bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!

The Organization

The organization is on a mission to revolutionize healthcare practices effortlessly and lives out its brand promise every day: being the Trusted Partner in retail healthcare. The company is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a significant number of clinics worldwide.

About the Dental/Ortho Business Unit

The Dental/Ortho business unit delivers specialized software solutions that help orthodontic practices, dental laboratories, and healthcare providers streamline workflows, improve operational efficiency, and deliver exceptional patient experiences. This leader serves as the operational partner for a diverse portfolio of products supporting customers across the dental and orthodontic ecosystem, ensuring scalable growth, operational excellence, and long-term customer success.

What You’ll Do

• Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth.
• Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability.
• Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations.
• Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability.
• Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making.

How Success is Measured

• Achievement of segment revenue retention, growth, and profitability targets across the Dental/Ortho portfolio.
• Improvement in key customer health metrics, including retention, customer satisfaction, implementation performance, and support outcomes.
• Delivery of operational efficiency improvements through process standardization, automation, and reduction of operational bottlenecks.
• Congestion of quarterly business objectives, forecasting accuracy targets, and strategic initiative milestones.
• Successful development of leadership talent and sustained performance across cross-functional teams supporting the segment.

What You Bring

• 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments.
• Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes.
• Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems.
• Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments.
• Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions.

The Fine Print

The organization determines compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, it reasonably expects to pay between $171,000 - $200,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.