Senior Director, Operations and Strategic Initiatives

Rendr is the largest primary‑care‑focused, multi‑specialty medical group dedicated to serving the medically underserved Asian American community in New York City. The organization operates more than 100 clinical and diagnostic locations across Brooklyn, Manhattan, Queens, Staten Island, and Nassau County, with 260+ providers across 20+ specialties delivering care to approximately 200,000 patients and generating over 1.3 million annual patient visits.

About the role

Rendr is seeking a Senior Director, Operations and Strategic Initiatives to serve as a key partner to the Chief Operating Officer and other Operations leaders. This high‑visibility, high‑impact role supports high‑priority initiatives, designs and launches complex programs, and builds internal systems and knowledge infrastructure to help a fast‑growing, 100+ clinic organization scale effectively.

Responsibilities

• Partner with the COO to scope, assess, plan, and execute complex initiatives across clinic operations, membership retention and growth, and operational effectiveness.
• Design and build new operational programs from the ground up, defining objectives, governance structures, resourcing plans, and performance metrics.
• Lead structured analyses (market assessments, operational diagnostics, business cases) to inform management decision‑making.
• Translate strategic priorities into clear workstreams, timelines, success metrics, reporting cadences, and dashboards that give leadership ongoing visibility into program performance and operational KPIs.
• Own programs from concept to completion, driving planning, resource organization, execution, and establishing ongoing monitoring and governance to ensure sustained results.
• Proactively identify risks, dependencies, and resourcing gaps across initiatives; escalate issues with recommended solutions.
• Build trusted relationships with department leaders, physician leadership, and site management teams to drive adoption of new programs and processes.

Qualifications

• Bachelor’s degree required; MBA, MPH, or other advanced degree preferred.
• 7+ years of progressive experience in strategy, operations, or program management, preferably in healthcare services such as value‑based care, Medicare Advantage, IPA/medical‑group operations, or multi‑site delivery organizations.
• Past consulting experience (management, strategy, or internal corporate development) preferred.
• Strong analytical and strategic thinking skills with the ability to structure ambiguous problems and translate data into actionable recommendations.
• Demonstrated experience owning programs end‑to‑end—from planning and organizing through execution, monitoring, and sustainment.
• Proven success in cross‑functional alignment and stakeholder management, including direct work with senior executives and physician/site operations leadership.
• Excellent project‑management skills, managing multiple concurrent workstreams with competing priorities and deadlines.
• Outstanding written and verbal communication; experience preparing executive‑level presentations and materials.
• Proficiency in Excel/data‑analysis tools and presentation software; comfort working with operational and financial data.
• Ability to speak Chinese preferred but not required.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays and floating holiday(s)
• Commuter benefits
• Health Savings Account, Flexible Spending Account, and Dependent Care Account
• Annual performance bonus