Senior Director, Operational Strategic Initiatives

About the role

For our client, we are seeking a Senior Director, Operational Strategic Initiatives to join the team of a leader in the Hospitals & Medical Centers space. This leader will oversee high-impact operational and technology initiatives that strengthen revenue cycle performance and improve patient access workflows. The role requires close partnership with cross-functional stakeholders and senior leaders to ensure alignment, execution, and measurable operational outcomes. This is a strategic, hands-on opportunity to drive process improvement, manage risk, and support enterprise priorities in a complex healthcare environment.

Responsibilities

• Lead strategic operational and technology projects through all phases
• Ensure project timelines and stakeholder alignment across multiple initiatives
• Drive the implementation of patient access solutions such as insurance verification and call center technologies
• Partner with stakeholders to enhance operational workflows and revenue cycle performance
• Monitor and improve operational metrics related to denials and cost-to-collect
• Identify project risks and develop mitigation strategies
• Guide and support an assigned analyst and collaborate with senior leaders

Qualifications

• 5-7 years in healthcare revenue cycle operations, focusing on Patient Access/Pre-Access functions
• Proven experience managing complex operational or technology projects
• Strong skills in organizing, critical thinking, and problem-solving
• Ability to manage multiple projects with tight deadlines
• Experience in a remote work environment
• Proficient in building relationships across varying organizational levels
• Strong communication and leadership capabilities

Benefits

• Comprehensive healthcare package for physical, emotional, and financial health
• Culture focused on collaboration, innovation, and employee well-being
• Investment in professional development with certification opportunities and tuition reimbursement
• Quarterly and annual recognition programs for outstanding employee performance

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $117,400 – $176,100 annually