Senior Director, Operational Strategic Initiatives

About the role

The Senior Director, Operational Strategic Initiatives will lead high-impact operational and technology transformations across Patient Access and Pre-Access functions. This strategic leadership role will oversee enterprise-wide initiatives designed to improve front-end revenue cycle performance and the patient experience.

Responsibilities

• Lead strategic operational and technology initiatives from initial planning through implementation, deployment, and go-live, ensuring projects meet objectives, timelines, and quality expectations.
• Manage multiple concurrent enterprise projects, balancing competing priorities while maintaining clear deliverables, stakeholder alignment, and accountability.
• Drive technology implementations across Patient Access and Pre-Access, including insurance verification, coverage discovery, fax management, call center technologies, and related revenue cycle solutions.
• Partner with operational teams, technology providers, vendors, and client stakeholders to redesign workflows and improve front-end revenue cycle performance.
• Monitor and influence key performance indicators, including denials reduction, point-of-service collections, labor efficiency, and cost-to-collect improvements.
• Identify project risks, dependencies, and potential barriers, proactively developing mitigation strategies to maintain successful execution.
• Serve as a subject matter expert and strategic advisor on front-end technology, operational transformation, and revenue cycle improvement initiatives.
• Collaborate with senior leadership and cross-functional stakeholders to advance enterprise-wide operational excellence and technology strategies.
• Provide leadership, direction, and oversight to assigned team members, including management of an analyst role.
• Build strong relationships across organizational levels, influence decision-making, and maintain effective communication throughout complex initiatives.

Requirements

• Significant professional experience in healthcare revenue cycle operations, particularly within Patient Access and/or Pre-Access functions.
• Demonstrated experience leading complex operational or technology implementations, preferably in an enterprise healthcare environment.
• Prominent ability to manage multiple concurrent projects with competing priorities, firm deadlines, and numerous internal and external stakeholders.
• Strong organizational, analytical, critical-thinking, and problem-solving capabilities, with a demonstrated ability to identify issues and drive solutions.
• Able to work independently, take ownership of initiatives, and deliver results with minimal oversight in a remote environment.
• Strong relationship-building and stakeholder management skills, with the ability to influence leaders, technology partners, vendors, clients, and cross-functional teams.
• Excellent written, verbal, communication, collaboration, and leadership skills.
• Comfortable working in a fast-paced, technology-driven environment focused on continuous improvement and measurable operational outcomes.
• Experience with revenue cycle technology vendors such as Waystar, Experian, or comparable platforms is preferred.
• Familiarity with relevant healthcare revenue cycle systems, processes, and client operations is preferred.
• CRCR certification is preferred, or willingness to obtain the certification after hire.
• Bachelor’s degree or an equivalent combination of education and relevant professional experience is preferred.

Benefits

• Annual salary range of $117,400–$176,100, with compensation determined by factors such as geographic location, experience, education, skills, and other job-related considerations.
• Comprehensive benefits supporting physical, emotional, and financial well-being, including healthcare, paid time off, retirement, and wellness programs.
• Professional development opportunities, including a relevant professional certification for each associate.
• Tuition reimbursement opportunities to support continued education and career growth.
• Quarterly and annual incentive programs recognizing strong individual and organizational performance.
• Opportunities to lead meaningful enterprise-wide transformation initiatives and work with experienced healthcare and technology professionals.
• Exposure to emerging healthcare revenue cycle technologies, operational strategies, and industry trends.
• A collaborative culture emphasizing innovation, leadership, professional growth, and work-life flexibility.