Senior Director of Undergraduate Advising

Job Duties

• Provide long-range vision and strategic leadership for a centralized, campus-wide undergraduate academic advising system aligned with national best practices and institutional priorities.
• Develop and administer campus-wide advising standards, policies, and procedures in alignment with CSU system requirements and University goals.
• Led the design and implementation of an equity-minded advising framework addressing the needs of diverse and high-impact student populations, including historically underserved and at-risk students.
• Lead the University's implementation of the CSU Student Success Framework, ensuring integration with advising structures, degree pathways, retention, and graduation strategies.
• Serve as the principal advising leader within Enrollment Management, collaborating with the Registrar and academic partners on degree progress, academic standing, and graduation processes.
• Provide executive leadership, supervision, and performance management for multiple advising and student success units, including the Advising & Success Center (ASC), Graduation Advisors and Evaluator, and the Director of Student Support Systems.
• Manage the development and ongoing administration of a campus-wide advising model, ensuring operational and conceptual integration across advising units and Enrollment Management functions.
• Ensure delivery of high-quality advising services across all undergraduate student cohorts by establishing expectations for training, onboarding, coaching, and continuous professional development.
• Establish and enforce campus-wide standards for advisor caseload management, student outreach, appointment practices, and advising documentation to ensure consistency, compliance, and effectiveness across units.
• Oversee the strategic, campus-wide use of advising technologies and student success platforms (e.g., EAB Navigate, Degree Audit tools, PeopleSoft) that support predictive analytics and advising optimization.
• Analyze advising, persistence, retention, and graduation data to inform program enhancements and recommend policy or procedural changes with institutional impact.
• Cover assessment of advising services, identifying trends, inequities, and opportunities for systemic improvement across advising units.
• Coordinate with Institutional Research and Information Technology to design and implement dashboards and data tools that support advising effectiveness and degree progress monitoring.
• Serve as the primary advising liaison between Enrollment Management and academic colleges, ensuring alignment of advising practices with institutional priorities.
• Collaborate with Student Affairs, basic needs programs, and student support units to integrate academic advising within a holistic student support model.
• Represent advising on campus committees and initiatives focused on student success, retention, persistence, and equity.
• Ensure academic advising practices comply with CSU policies, campus academic regulations, FERPA, and degree completion standards.
• Contribute to the development and administration of academic policies related to change of major, academic standing, appeals, petitions, and graduation requirements.
• Collaborate with the Registrar and Enrollment Services to implement academic policies, align catalog requirements, and maintain effective degree progress workflows.
• Manage budgets, staffing structures, and operational priorities for all supervised advising and student success units.
• May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.

Requirements

• Master's degree in higher education administration, Counseling, Student Affairs, Business/Public administration, or a related field.
• Seven (7) years of progressively responsible experience in academic advising, student success, or enrollment management roles, including five years of supervisory experience.

Preferred Qualifications

• Experience in the California State University system or a comparable large, public university.
• Five (5) years of experience leading or managing a centralized or hybrid undergraduate advising model serving multiple colleges or academic units.
• Five (5) years of experience supervising professional staff, including oversight of multiple teams or units.
• Demonstrated experience using student success data or dashboards to inform advising strategy or program improvement.
• Experience leading or co-leading a major advising redesign or student success initiative with cross divisional collaboration.
• Working knowledge of CSU academic policies or enrollment management practices, demonstrated through prior administrative roles or committee service.