Senior Director of Membership

About the role

The Downtown Oakland YMCA is seeking a Senior Director of Membership to join a high-performing leadership team at the heart of one of Oakland's most vital community institutions.

Responsibilities

• Be an advocate and key leader for exceptional customer service and communication in the branch
• Recruit, hire, train, develop, motivate, schedule and direct staff and volunteers as needed. Monitor and evaluate staff performance.
• Manage front desk operations ensuring efficient administrative processes while employing a continuous improvement process for the front desk procedures
• Support new membership sales by conducting tours for potential new members
• Establish partnerships in the community and work with the Marketing Department to provide effective marketing and outreach to acquire new members
• Support and implement member engagement events and promotional activities
• Prepare and manage the membership budget to ensure goals are achieved
• May be responsible for member communication activities which may include branch newsletter and branch site as determined by branch leadership
• Effectively resolve member questions and complaints
• Aid in YMCA fundraising activities and special events
• Serve as a member of the branch leadership team
• Special projects and other duties as assigned

Qualifications

• Bachelor's degree in related field or equivalent
• Five years sales or customer service experience
• Two years supervisory experience
• Must be self-directed, highly motivated and creative
• Excellent customer service, problem-solving, interpersonal and organizational skills
• Completion of YMCA program-specific and trainer certifications must be accomplished within 60 days of hire
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Proficiency in Microsoft Word, Outlook and other computer programs necessary to perform the duties of the job