Senior Director of Membership

About the role

The Downtown Oakland YMCA is seeking a Senior Director of Membership to lead a high-performing team and drive membership growth in one of Oakland's most vibrant and diverse communities.

Responsibilities

• Be an advocate and key leader for exceptional customer service and communication in the branch.
• Recruit, hire, train, develop, motivate, schedule and direct staff and volunteers as needed.
• Monitor and evaluate staff performance.
• Manage front desk operations ensuring efficient administrative processes while employing a continuous improvement process for the front desk procedures.
• Support new membership sales by conducting tours for potential new members.
• Establish partnerships in the community and work with the Marketing Department to provide effective marketing and outreach to acquire new members.
• Support and implement member engagement events and promotional activities.
• Prepare and manage the membership budget to ensure goals are achieved.
• May be responsible for member communication activities which may include branch newsletter and branch site as determined by branch leadership.
• Effectively resolve member questions and complaints.
• Aid in YMCA fund raising activities and special events.
• Serve as a member of the branch leadership team.
• Perform special projects and other duties as assigned.

Qualifications

• Bachelor's degree in related field or equivalent.
• Five years sales or customer service experience.
• Two years supervisory experience.
• Must be self-directed, highly motivated and creative.
• Excellent customer service, problem solving, interpersonal and organizational skills.
• Completion of YMCA program-specific and trainer certifications within 60 days of hire.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proficiency in Microsoft Word, Outlook and other computer programs necessary to perform the duties of the job.