Senior Director of IT Operations

Responsibilities

• Oversee the organization’s IT support model, including service delivery, incident management, request fulfillment, escalation processes, and workflow standardization while improving service consistency, response times, operational efficiency, and end-user experience through scalable, standardized systems and continuous improvement initiatives.
• Lead infrastructure operations across network, cloud, server, endpoint, and systems environments while ensuring high availability, scalability, performance optimization, cybersecurity protection, risk mitigation, incident response readiness, and compliance with organizational standards and regulatory requirements.
• Manage relationships with IT vendors, managed service providers, and technology partners by establishing performance expectations, service standards, accountability measures, vendor evaluations, and strategic alignment that support operational efficiency, cost effectiveness, and organizational priorities.
• Partner across departments to support operational readiness for new initiatives, system implementations, workflow improvements, automation opportunities, organizational changes, and data reliability while ensuring clear communication, operational consistency, and alignment between technology operations and enterprise goals.
• Build, mentor, and lead high-performing IT operations teams across service desk, infrastructure, and security functions by establishing accountability, supporting professional development, strengthening operational ownership, and fostering a culture focused on service, reliability, collaboration, and continuous improvement.

Requirements

• 10+ years of progressive IT leadership experience, including infrastructure, service delivery, and security.
• Proven ability to build and scale operational processes and teams.
• Strong understanding of network architecture, cloud environments, endpoint management, and cybersecurity practices.
• Experience managing vendors, contracts, and external partners.

Qualifications

• Ability to pass state mandated background checks.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with team members, residents, and community partners.